Customer Service Sales

Jihan Sweis

**** ***** ****** *** ****, IL ***** 708-***-**** *****.*****@*****.***

Objective:

To secure a position at where my experience and acquired skill set will significantly contribute to the overall success of the company.

Work Experience:

Tribune Publishing- Account Planner Chicago, IL

11/2015-Present

Coordinate Career Fairs to ensure sales team have materials they need to effectively sell and ensure B2B/B2C media campaigns rare executed.

Maintain effective project communication; provides internal and external status reporting via email and in person meetings.

Experience with campaign management and ad serving technology.

Work closely with and communicate directly with client/agency contacts on a daily basis for general account support, implementation and management of campaigns, monitoring campaign performance, optimizations, revisions and strategic selling.

Collaborating with product and CRM to drive events focused on acquisition and engagement

Provide training to clients on various CareerBuilder products to ensure they are being effectively used.

Prepare proposals; Proactive and in response to RFPs.

Running test and control experiments, measuring lift, and executing personalized email campaign

Provide reporting and projections to the Sales team to help them be prepared for conversations with clients.

Provides Sales with performance reports in a digestible presentation when requested.

Assist with agency recruitment advertising across seven national markets for print, digital, and CareerBuilder products.

Exhibits good interpersonal skills; collaborates with others; maintains composure when faced with difficult situations and personalities.

Tribune Publishing- Advertising Representative Chicago, IL

03/2015-11/2015

Answer inbound calls, faxes and emails and assist customers in placing product orders across 9 markets

Quickly toggle between applications and confidently navigate multiple ad order entry systems

Utilize soft sales techniques to aid customers in finding the right products

Develop professional relationships with customers by answering questions, researching and resolving issues and trouble-shooting problems

Proven track record of exceeding sales quotas

Ability to retain knowledge of products for all 9 markets

Document all customer transactions in accordance with company policy

One of two team members chosen to hold responsibility for placing display advertisements for the Chicago market

Ability to manage multiple tasks/projects and while adhering to several different deadlines

Possess strong customer service, communication and organizational skills

US Bank - Teller Manager Burbank, IL 04/2014-03/2015

•Thorough knowledge of teller services, customer service/relations, and staffing/recruiting

•Managed a teller line of 10-15 employees

•Interviewed and Hired candidates that met the qualifications of a position

•Cross-sold bank services and products to meet referral targets

•Communicated clearly and effectively with customers and coworkers

•Willingness to proactively solicit new business as necessary

Maxwell’s Charcoal Grill-Payroll Administrator Chicago, IL

12/2010-02/2014

•Maintained computerized records of all payroll advancements to process weekly payroll for 15 employees using ADP

•Maintained employee files, new hires, and deduction changes, and ran reports for management as needed

•Entered New Vendors, Data Entry; resolve discrepancies when vendors cut manual checks

•Performed AP projects as requested by management

•Entered approved invoices into the accounting system

•Knowledge of the accounts payable function and the effects on the general ledger

JPMorgan Chase-Lead Teller Hickory Hills, IL 04/2010-04/2014

•Promoted to lead teller based upon outstanding overall performance

•Managed a teller line of 7-8 employees

•Trained new hire employees

•Proven track record of exceeding sales quotas

•Worked accurately and efficiently at a fast paced branch that processed 20,000 transactions per month

•Accurately balanced assigned cash drawer and branch vault with a cash average of $550,000

•Assessed workload and delegated assignments to ensure deadlines were met on time

Sears Marketing Center-Customer Service Representative Bridgeview, IL

03/2007-03/2008

•Responsible for meeting monthly sales quotas for warranties and credit cards

•Provided great customer service by asking questions to figure out the best warranty plan that fits customers’ needs and ensured customers were happy by the time they left the store through problem resolution

Externship:

Southwest Medical Consultants Oak Lawn, IL

Medical Assistant Extern 04/2008-06/2008

Took vital signs, injections, blood work, EKG, pill cams, IV

Processed blood work information into the computers

Filing paperwork and patient information

Maintained a clean and safe environment for patients and employees

Education:

Robert Morris College 09/2007-01/2009

Orland Park, IL

Associate of Applied Science

Medical Assisting

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