Customer Service Microsoft Office

DEBBIE CHASTEEN

*** *. ****** **. * Eaton, Ohio *5320 I 937-***-**** I **************@*****.***

Administrative professional with more than 15 years of experience providing high level support to public, private, and non profit organizations P ROFESSIONAL HISTORY

The HIT Foundation – Eaton, Ohio

Client Advocate / 2015 present

Non profit Homeless Services Agency – Responsible for assisting with client intake procedures coordinate and supervise daily routines with clients respond to and address client needs and concerns ensure safety and security of facility implementation of program services and compliance with policies and procedures prepare meals and perform housekeeping tasks as needed. Free To Be You – Eaton, Ohio

Executive Assistant / 2014 2015

Adult DD Residential Services Provider – Managed agency’s business office and provided administrative support to the CEO and director of operations. Responsibilities included interviewing direct support staff, human resources, and general office administration.

BridgeMAXX – Richmond, Indiana

Office Manager Customer Support / 2012 2013

Internet Service Provider – Managed daily operations and performed all administrative functions. Responsibilities included scheduling field staff, customer service, technical support, marketing, and sales. Served as sole contact to corporate office. Opti Vise, LLC – Eaton, Ohio

Executive Administrative Assistant / 2010 2012

Small Medium Business IT Network Monitoring/Management – Provided administrative support to company president and vice president. Responsibilities included proposal and contract preparation, scheduling, billing and invoicing, customer service, help desk support, interviewing and training technical staff on CRM software, website and social media maintenance. Board of Preble County Commissioners – Eaton, Ohio Deputy Clerk / 2000 2010

Elected Officials County Executive/Legislative Authority – Provided administrative support to the county administrator, county clerk, and board of county commissioners. Responsibilities included preparing agendas and transcribing minutes, conducting public hearings, preparing correspondence and reports, accounts payable/receivable, purchasing, records management, creating presentations, website maintenance, event planning, and general office administration. SKILLS & EXPERIENCE

● CRM/CRS software

● Customer service/dispute resolution

● Event planning

● First Aid/CPR Certified

● Fundraising

● Marketing/PR

● Microsoft Office (Word Excel PowerPoint)

● Microsoft Outlook

● Microsoft Publisher

● MS FrontPage/Expression HTML editors

● Public speaking

● Records management

● Research/reports

● Presentation preparation

● Social media maintenance

● Transcription – 100+ wpm

● Website maintenance and SEO

● Written/verbal communication

EDUCATION & CERTIFICATIONS

Miami Valley CTC – Clayton, Ohio

Medical Office Management Certification / 1999

Coursework included Microsoft Office Suite, medical terminology, transcription/dictation, bookkeeping, accounting, website development, insurance document processing, medical coding/billing, ethics, and general office administration. Notary Public State of Ohio

Commission Expires March 9, 2021

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