Customer Service Account Executive

LEAH D HAGEDORN

**** ******* ****** *****: 816-***-****

Kansas City, MO 64133 **********@***.***

CAREER SUMMARY

Results-oriented risk management professional with twenty years experience providing insurance products and related services tailored to meet the unique needs of Fortune 500 companies. Collaborative team player with demonstrated ability to manage multiple projects simultaneously in a fast paced changing business and insurance marketplace. Outstanding record of sales and achievement consistently meeting and exceeding objectives. COVERAGE Primary and Excess Workers Compensation, Commercial General Liability, Products Liability, Automobile Liability and Physical Damage, Umbrella, Excess Liability, and Specialty Errors &Omissions. PROGRAMS Large Deductible, Self-Insured Retention, Discounted Guaranteed Cost, Retrospective Rated, Loss Multiplier, Trusts, Wrap Up Construction Projects/OCIPs, Alternative Risk, Finite and Captive insurance plans. KEY SKILLS

• Technical Expertise • Sales/Negotiation Skills

• Claim Specialist Liaison • Executive Presentations

• Contract Writing/Manuscript forms • Problem Solving

• Actuarial/Rating Analysis • Decision Making

• Pricing Theory • Goal Setting

• Facultative/Treaty Reinsurance • Selling/Influencing/Persuading

• Change Management • Project/Team Leader

• Corporate Process Redesign • Planning & Analytical

• Quality Assurance • Budgetary Responsibilities

• Performance Evaluation & Measurement • Training & Development PROFESSIONAL EXPERIENCE

Interim*

DEPARTMENT OF HOMELAND SECURIT/USCIS - Management & Program Analyst / 4/2014 - 4/2016 Government Information Specialist

REHABILITATION INSTITUTE OF KANSAS CITY - Admissions Staff 10/2012 - 4/2014 INSPERITY - Workers Compensation Account Manager 12/2010 - 1/2012 CHRISTOPHER & BANKS - Assistant Manager 9/2010 - 1/2011 FIREMAN'S FUND INSURANCE COMPANY 10/2002 - 12/2009 Casualty Underwriting Specialist – GL Brokerage/FFIC Specialty Division Accountable for underwriting, production and profitability of Surplus Lines General Liability accounts in diverse industry classes on a countrywide basis. Designed and negotiated unique underwriting solutions evaluating all risk characteristics to determine proper limits, terms (Multiple ISO editions/proprietary forms, manuscript language, coverage triggers, deductible/SIRs, etc.), defense costs and price, delivering market competitive proposals that appropriately responded to specific class or customer needs while achieving Company objectives. Managed all aspects of brokerage relationships.

Defined, articulated and negotiated $85MM targeted business premium ($10.6 MM - Overland Park 2008).

Strong sales skills, nationwide broker and agency relationships, and the ability to quickly build new alliances resulted in seven new $1MM production sources.

Maintained 100% corporate audit scores (2008) with 98.6% Quality Assurance average all Specialty years.

Authored and implemented South Region GL training program; conducted new hire orientation and mentored associates to develop underwriting expertise and ensure compliance. (2007)

Honored for Outstanding Customer Service FFIC National Service Week by SE Region Executive team.

(2006)

Nominated Walter A. Buce, Jr. Memorial Award ("Risk Professional of the Year") Atlanta RIMS. (2006) Corporate Projects:

GL Forms Project - Corporate recognition (Portal) for driving the review, coverage analysis and recommendations on 500 ISO, FFIC proprietary, manuscript and competitor forms working with Claim and Legal.

“Day of Sharing” - Project leader recognition (Portal) for spearheading community volunteer event on behalf of Children's Mercy Hospital and securing 100% Field Office employee participation.

Enterprise Service Center - Selected as South Region representative to participate in the design and implementation of all Specialty processes, tools and roles transitioning to new FFIC service center model. CNA RISK MANAGEMENT

1996 - 2001

Director, Underwriting, Southern Region, Atlanta

Responsible for underwriting, acquisition, retention and profitability of casualty risk management accounts excess of

$1MM premium. Team Leader accountable for coordination and delivery of claim, engineering, underwriting and information services provided and effective producer and insured relations.

Commended for technical expertise, customer focus and the ability to champion change and innovation.

New business (GWP): $38.6MM with 96% retention while increasing rates and exceeding profitability objectives. Corporate Projects:

Six Sigma and ReGenesys teams (workflow analysis/business process re-engineering). AMPS (account management shared database)*, ProposalMaster* (*South Region Project Leader) MCGRIFF, SEIBELS & WILLIAMS

1994 – 1996

Senior Marketing Account Executive, Corporate Marketing Division, Birmingham AL Provided casualty technical direction and market guidance to Producers and Marketing Account Executives in five Branch offices and a National Accounts Division. Monitored the casualty/specialty marketplace including products, distribution systems, philosophies and relationships to achieve Company/client coverage and pricing objectives.

Marketing and troubleshooting efforts resulted in $1.2MM commission. AETNA NATIONAL COMMERCIAL ACCOUNTS 1992 - 1994

Manager, National Commercial Accounts, Greater New York Area (NY/Philadelphia) Senior Account Supervisor (Casualty Specialist), Chicago NCAO Led 19 risk management casualty, property, and excess liability professionals to achieve the financial objectives of a

$154 MM NYC National Commercial Accounts Office and Philadelphia satellite. Directed execution of strategic and operating plans through agency/territorial management, sales coaching, risk selection and evaluation, pricing/ program recommendations and leading a high performance team.

New business production (GWP): $27.7MM premium (1992), $11.7MM premium (1993).

Exceeded targeted return on shareholder equity objectives by 4% (1992) and 8% (1993).

Maintained 50% quoted-to-written ratio for new business and 100% renewal retention. AIG RISK MANAGEMENT

1991

Regional Underwriting Manager, Midwest Region (Chicago) Managed a $275MM national account underwriting unit of 8 professional staff. Assignment encompassed re- underwriting the book of business to achieve corporate profitability goals. Worked with brokers and insured's to negotiate and execute legacy contracts. Developed and conducted training program to increase staff technical expertise, product knowledge and ensure compliance to company policy while maintaining day-to-day operations. Corporate Underwriting Trainee career development responsibility.

New business production: $43MM premium while maintaining 98% account retention. HARTFORD SPECIALTY COMPANY 1986 - 1990

Supervising Senior Account Executive/Unit Leader, Dallas District (SE) - SAID Senior Account Executive – Multi-Complex, New York District (NY) - SAID Senior Account Executive – Complex, New York District (NY) - SAID Accountable for the evaluation, underwriting, and production of Casualty accounts in excess of $1 million premium at the District Office level and effectiveness of assigned staff.

New business production: $17MM (1987), $14MM (1988), $11MM (1989); led SAID production nationally (1987).

Designed four initiatives recommended for countrywide implementation (1989 Operations Review). Corporate Projects:

Management Operating System (MOS) Team - Pilot Office. Analysis and re-engineering of total account management process at the District/Home Office levels for increased efficiency and enhanced corporate savings.

HIG Pollution Committee - HSC Casualty member corporate team taking new product from concept to market. Education

B.A., Business Administration Avila University, Kansas City, Missouri

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