Customer Service Representative

MEGHAN R ADAMS

**** * ******* ** *** **** SA, TX 78220 / 210-***-**** / ***********@*****.***

Career Objectives

I'm seeking a full-time customer service position in Austin with advancement opportunities to grow in the company.

Education

South University St. Philips College, San Antonio, Tx

2015-Present 2011-2015

Business Admin + Accounting Business Admin

Work History

Enrollment CSR Oct 2015 – Mar 2016

CVS Caremark

Provides assistance with all contracts with benefit offices for Commercial, Medicare Part D, Medicaid, and CashCard

- Assist benefit office with inquiring and updating members Med D prescription coverage in accordance to corporate policies and procedures

- Responsible for accurate pharmacy updates in RxClaims & RECAP systems.

Tier II Customer Service Representative Apr 2015 – July 2015

MMC Group

Providing assistance to customers receving government assistance such as EBT, UI, CS, SSI.

- Fraud Prevention and disputing any transactions on customers accounts. Verifies account activity with customers to determine if transactions or activity can be validated by card holders

- Inbound call support by researching inquiries on deposits and transaction history.

- Assist with problem resolution while informing customers about optional services.

Seasonal Holiday Cashier Nov 2014 – Dec 2014

Sears Roebuck, Inc

Greeted customers entering establishment. Process merchandise transactions, returns, and exchanges while providing excellent customer service at the cash wraps. Resolve customer issues that may arise on the sales floor. Maintained the telemonitoring procedures

Outbound Welcome Call Associate Aug 2014 – Sept 2014

(Kforce Staffing Contract) SWBC

Selene insurance customers are transferred to Planet Home Lending. Welcoming customers to Planet Home Lending. Payments, Escrow and answering any questions relating to the transfer.

Medical Leave Jun 2014 – Aug 2014

Cashier Apr 2014 – Jun 2014

Floor & Decor

Responsible for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an exceptional shopping experience. Trained to close and open sale. Maintained the telemonitoring procedures

Medical Stipulations Sept 2009 – Apr 2014

Skills

Proficient with Microsoft Word, Excel, Written & Verbal Communication, Data oriented, productive relationship builder, exceptional customer service, account management, mathematical skill, telephone reception, Office Administration, Organizing and managing skill, Excellent in maintaining professional relationship.

Contact this candidate