Sales Customer Service

STEPHANI BINDER

**** *. ***** ***** **********, Florida 33009

404-***-**** ********.******@*****.***

DIRECTOR OF SALES AND OPERATIONS

Dynamic Director of Sales and Operations with more than 15 years high profile experience. Demonstrated expertise building and maintaining relationships with the major five Mega automobile dealer groups in the US and signing exclusive sales agreements with the top two. Proven experience managing multiple locations in six large cities. Skilled at

turning around profit and loss situations, developing sales and marketing plans and improving operational efficiency. Strong budget management and control experience to increase revenue growth for six major markets. Solid business development expertise targeting and signing new customers to increase revenues and market share.

National Sales Director Start Ups / Turnarounds Negotiations Vendor Relations Marketing Plans Reporting

Loss Prevention Consulting Key Accounts Team Leadership / Motivation Process Improvement Inventory

Advertising Union Contracts Training / Development Regional Operations Manager Client Relations P&L

Key Accounts Multiple Territory Management Retail Real Estate Talent Acquisition Employee Retention

Market Analysis Customer Service Project Management Business Development Communication

MANHEIM / COX AUTOMOTIVE Atlanta, Georgia 3/2004 – Present

Industry leader in marketing and remarketing vehicles.

National Sales Director/ Mega Dealers

Manage National Sales of all the Top 100 US Dealer groups directly servicing the top six while maintaining indirect control through regional managers for the remainder. Serve as liaison with company partners to ensure program communications and meeting revenue goals. Develop and utilized industry knowledge and analysis of the competition for effective national and local planning and program development. Work with company teams to identify profitable business opportunities. Prepare budgets and revenue forecast to organize resources to achieve revenue, profit and market share goals. Provide sales management to lead, nurture and develop effective sales teams to reach sales goals and objectives. Identify effective metrics to evaluate and improve programs and initiatives performance. Maintained team leadership to build morale, maximize results and establish a goal oriented organizational culture.

Achievements:

Established action plans to develop commercial relationships with two mega dealers for a 48% increase in ancillary services.

Launched internal reconditioning service to improve company revenues. Promoted Sonic Automotive days as the Recon Specialist for the company in dealer sales. Improved reconditioning profits 100% with 5 days to front line and 40k to 100k increase in revenues.

Recognized with two promotions during internship.

Maintained sales program to market services to an independent auction for two years before signing an agreement to handled 1,000 cars a week. Signed national agreement with auction after the initial contract.

Performed account analysis and developed client trust to expand vehicle sales to record levels. Recognized with company’s highest sales award.

PRUDENTIAL WCI REALTY Weston, Florida 1/2002 – 12/2003

Independent Highline luxury team selling homes over $1 million plus in South Florida's East coast region.

Director of Marketing and Advertising

Developed sales and marketing plans including advertising budgets for highline luxury home and condominium realtors in high-end publications.

STEPHANI BINDER Page 2 ********.******@*****.***

Achievements:

Shortened marketing listing period by 50% with improved training and effective sales programs.

VICTORIAS SECRET Orlando, Florida 1/2002 –12/2003

Highline Luxury Lingerie Retail Sales.

District Sales and Operations

Maintained regional store sales, profitability and appearance for South Florida. Managed daily operation, loss prevention and store management training.

Achievements:

Sustained revenue growth and trained successful store directors.

Improved employee retention by 20% and increased diversity by hiring three men for lingerie sales.

Recognized with the two highest awards at a company conference for top overall lingerie sales at two locations and for achieving overall bra sales in Florida.

Additional Experience

City, District, Regional Manager, Avis Budget Group, St. Louis, Missouri

EDUCATION

Bachelor of Science in Business Administration

Toledo University, Toledo Ohio

Licensed Practical Nurse

Yuba College, Yuba City California

PROFESSIONAL TRAINING

Human Resource Compliance Training

COMPUTER SKILLS

Microsoft Office Suite

AWARDS AND RECOGNITION

Top Business Women in America / Automotive

Top Overall Sales Contribution with Seven National Wins, Manheim

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