Customer Service Insurance
Resume:
La Wanda Ferguson
************@*****.***
***** ******** ***** ***** ***# 1506, Conroe, Texas 77384
I want to leverage my experience while continuing to be challenged. I will be providing a strong contribution by utilizing and
expanding upon related education, skills, experiences and capabilities. I want to participate as a team member in a dynamic work environment that promotes business growth and personal growth.
Work Experience
Cardon Outreach, Spring, Texas, July 2015 to Present
Insurance Verification Specialist (Part-time)
• Verify insurance by telephone and insurance websites
• Update and correct patient information and insurance information
• Average 45-50 verification per day
• Provided excellent communication, telephone, and computer skills
• Data-entry skills
The Methodist Hospital System, Houston, Texas, January 2008 to Present
HPF Chart Analyst (remote/telecommute)
• Reviews electronic inpatient and outpatient medical records (EMR)
• Update patient status for coding
• Assist with training and updating HR policies, and procedures
• Assign all physician deficiencies linking dictation, missing text,
and signatures
•Document prepping and scanning
• Identify records for missing parts, reports, etc.
• Verify admission dates, discharge dates, surgery dates
• Accepts payments of all forms from customers/patients
• Correct erroneously indexed documents
• Maintain knowledge and updates for JACHO and other rules and
regulation guidelines in regards to patient records
• Microsoft and Outlook
Conroe Regional Hospital, Conroe, Texas, 2011 to 2012
HIM Specialist (PRN)
•Assembly of records
• Document prepping and scanning
•Filing
•Shipping and storage of records
•Concurrent analysis
Baylor College of Medicine, Houston, Texas, 1999 to 2008
Billing Specialist II
• Enter billing charges and patient insurance
• Insurance verification
• Collecting of physicians charges
• Review inpatient charts for missing charges and documentation
• Time keeping
• Office manager for off-site location
• Train/cross-training on billing policy and procedures
• Batch and hash collected charges
• Retrieve and research medical records
• Order office supplies
Ben Taub Harris County Hospital, Houston, Texas, 1994 to 2002
Analyst (Full-time;PRN)
• Acted as a liaison between medical records and physicians
• Distributed work assignments to various staff members
• Review in-patient records for concurrent review
• Researched and reviewed medical records for accuracy
• Filed and merged medical records
• Team lead and supervise others
• Reviewed, filed, and corrected dictated reports
• Filed patients reports, test, and all pertinent information in
patient charts
• Maintain knowledge and updates for JACHO and other rules and
regulation guidelines in regards to patient records
Education
Lone Star Community College, Houston, Texas
Southwestern Academy of Travel, Kissimmee, Florida
Travel Certificate
Chester W. Nimitz, Houston, Texas
Skills and Proficiencies
Epic
EMR
HPF
Insurance Verification
MR8
HIS
Outlook
IDX
SmarTerm
SAP
Microsoft
Record Management
Documentation scanning
Online Organizing
Insurance verification
Customer Service
Coding
Travel
Certification
Notary Public Certification, State of Texas
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