Manager Customer Service
Resume:
Lisa A. Horn
Magnolia, Texas *7355
Phone: 281-***-****
****.******@*****.***
https://www.linkedin.com/in/lisahorn1
Summary of Qualifications:
Computer knowledge: MS Word, MS Excel, MS Power Point, Share Point, Internet Research, SAP
Excellent planning and organizational skills
Strong Communication Skills
Excellent customer service skills with a likeable personality (internal and external clients)
Focused on completing task efficiently and effectively
Work independently or in a team environment.
Experience:
June 2014 – March 2016 – Department Administrator, Schlumberger, Smith Bits, Houston, TX
Maintained Calendar, Agendas and Travel for all Managers in the Center
Coordinated internal, external meetings and special events
Coordinated all center expansion and employee and office moves
Handled all Travel Requests and Visa Correspondence for all employees
Member of Loss Prevention Team, QHSE coordinator for office
Process onboarding for new employees and new contractors
Responsible for reporting and reconciling purchases up to $50,000
Submit and track status of departmental Expense reports
Worked with Accounts Receivable and Account Payable to assure all invoicing is handles properly
Managed and keyed all Exception Time
Prepared Expense Reports with International and Domestic currency
Purchased all computer hardware and software through procurement purchasing (SWPS) application
January 2012 – June 2014 - Training Coordinator, Schlumberger, PetroTechnical Services (PTS), Houston, TX
Coordinate Training Course Logistics for PTS Segment Worldwide Negotiate pricing and coordinate hotel, transportation and meals for all courses
Handle all logistics for instructors including visa, itinerary, transportation and class set up
Coordinate field trips for Courses
Generate Letters of Invitation for all foreign participants attending the courses
Perform QHSE presentation and employee orientation for all Houston Courses
Manage Logistical invoices and coordinate payment to suppliers
Maintain Excel Spreadsheet of course enrollment and all expenses associated with the course
Handle all Inter-Company Billing/Recharges to assure they are entered correctly
Coordinate all events and meetings for the Training Center
Responsible for reporting and reconciling all transactions handled on Purchase Card up to $50, 000
Build and maintain relationships with students and vendors
Set up course for Evaluation and Exams
Issue Per Diem Cards to all students attending classes longer than 3 weeks
Monitor expenses on Per Diem Cards to make sure they meet the corporate guidelines
Facilitate College Recruiting and training programs
Member of Loss Prevention Team, Uptown Employees Clubs and Blue Crew Toastmaster Club
Fire Warden for the Training Center (Trained in CPR, AED and First Aid)
Coordinate Rewards of Excellence program – reminders, gift cards and announcements
February 2008 – December 2012 - Administrative Assistant/Office Manager, Schlumberger, Houston Technology Center, Houston, TX
Assistant for Houston Technology Center Manager, Portfolio Manager, Production Services Manager, HTC HR Manager and their reports (240 employees).
Maintained Calendar, Agendas and Travel for all Managers in the Center
Coordinated internal, external meetings and special events
Coordinated all center expansion and employee and office moves
Handled all Travel Requests and Visa Correspondence for all employees
Member of Loss Prevention Team, QHSE coordinator for office
Process onboarding for new employees and new contractors
Responsible for reporting and reconciling purchases up to $50, 000
Submit and track status of departmental Expense reports
Worked with Accounts Receivable and Account Payable to assure all invoicing is handles properly
Managed and keyed all Exception Time
Prepared Expense Reports with International and Domestic currency
Purchased all computer hardware and software through procurement purchasing (SWPS) application
Education:
Spring High School Spring, Texas
Lone Star College Houston, Texas
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