Customer Service Manager

SAMUEL J. PALMER

***** ********* *****, **. *****, TX. 76244

Mobile 682-***-****

********@*****.***

Qualifications

A highly motivated and focused professional with proven success in fast paced working environments. Positive results gained with motivation and leadership of employees for profitable and personal success. Excellent organization and communication skills, with a talent for time and project management.

Background

Moore Catering

(2010-2015) Fort Worth, TX

Private Catering company serving catered events such as weddings, engagement parties, holiday dinners, and office parties. Helped to prep and cook meals, location setup and cleanup. Worked both back and front of the house duties as required by the event.

Fubar

(2009) Fort Worth, TX

Roadhouse style restaurant and bar with nightly entertainment. Supervision of all kitchen staff and preparations of food items from steaks to burgers, salads and appetizers.

Iron Horse Grill Pleassantville, NY

(2007-2008)

A historic turn of the century train station that has been converted into an award winning upscale restaurant and wine bar with a unique and eclectic clientele. Worked with the front of the house staff of five including a bartender. Emphasis on fine dining and catering to the customers taste and requests.

Culinary School of Ft. Worth Ft. Worth,TX

(2005-2006)

Graduate of Culinary Arts program and internships at various restuarants that advertised

on the schools opportunity board.

Purdy’s Homestead Server/Cellar Manager North Salem,NY

(2003-2005)

A colonial era restaurant with an award winning Chef in American fare. Responsibilities included management and wine bar service as well as growth and marketing of such sales. Responsible for inventory control and overhead.

Peter Pratt’s Inn General Manager Yorktown Heights,NY

(2000-2003)

Prestigious Inn located in northern Westchester County where the affluent clientele not only required extensive food knowledge but demanded 5 star food quality and service. Oversaw a staff of 15 for private parties including corporate meetings as well as weddings. Gained extensive food knowledge of the Pacific Rim Influence.

Certifications

Certified Hospitality Supervisor

Certified Hospitality Server

Certified Sommelier

Education

American Hotel and Motel Association – Performance Plus training and Development System

Sommelier Society of American Certification

The Culinary School of Fort Worth – Chef Pro Series Graduate

Culinary Institute of America- 4 day Best of Boot Camp

References

Furnished upon request

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