Customer Service Project Manager
Resume:
Monika S. Branch
The Colony, TX *****
******.******@*****.***
** ***** ********** ********** ** merchandising, customer service, IT, and general administrative skills. Detail oriented team player willing to take on new skills. I enjoy working with customers and coworkers to achieve overall customer satisfaction and progress for the organization.
PROFESSIONAL EXPERIENCE
Castle Hills Chiropractic, Lewisville TX 05/04/15 - 02/16
Front Desk Administration / Keyholder
Responsible for managing the front desk of a chiropractic clinic. Duties included patient admissions and checkout, scheduling, updating and maintaining patient files, insurance verification including Blue Cross Blue Shield, UnitedHealth Group, Aetna, Cigna and various military entities. Processed billing documentation in order to submit CPT and diagnosis codes to Kareo for payment. Assisted with billing discrepancies and resolution. Use of Kareo software, Availability, UCH claim site, email, and Microsoft Word Worked thru transition of ICD 9 to ICD 10 coding for billing purposes. Keyholder.
Army Air Force Exchange Services, Dallas TX 07/14/03 – 11/12
Customer Service / Marketing Assistant
CSR support for active military and their families to provide a vast array of products at deep discounts. Performed buyer’s assistant duties including customer service, vendor meetings, sample processing, proofing copy and image layout for catalog and ecommerce site. Worked a variety of product categories.. Assisted with store inventory and ordering, planogram and display maintenance, resolution of problem issues including tracking merchandise and customer special orders. Also assisted customers with placing and tracking orders online. Use of logistics apps and many inhouse software applications. Anti Terrorism Training certificate #11745357349F2BBDC
AAFES Performance Awards
Special Recognition – 2003 &2008 / Above the Line – 2004 / Proficiency – 2005 / Excellence - 2010
Texas Instruments, Plano TX (Contract) 01/02 – 12/02
Acquisition Specialist
Responsible for IT procurement of computer systems, software licensing, and peripherals from multiple vendors. Daily analysis, pricing, and RMA duties for a large scale user base. Supplied technical requirement assistance for users. Order tracking, inventory management, shipping and receiving dispute resolution, and participation in special projects. On call duty.
ExxonMobil Corporation, Dallas TX (Contract) 07/01 – 01/02
Server Administrator
Provided level global support for Lotus Notes database and server issues for a 130,000 user base. Worked with desktop and regional support to assist users with desktop problems. Planned and executed server implementation and data transfer operations. maintained security access to databases as well as email system integration to Exchange server. On call duty.
Trammel Crow, Dallas TX 06/97 – 07/01
Server Administrator
Lotus Notes server administrator for global user base of 8000 employees. Responsible for server and client support and maintenance, data backup, hardware purchasing and installation. Served as project manager with new clients for new commercial real estate business deals. Participated in projects such as network relocation and Y2K preparation. Some database coding, and implementation of secure layer technology. Worked server outages. On call duty.
Southwestern Bell, Plano TX 02/93 – 06/97
Systems Admin / Auditor
Audited telecom fraud records. Later moved into server administration for 500 user base. Provided server administration, customer service, company data backup and scheduling, and general desk side user support. Worked several weekend server implementation rollouts. On call duty.
CompuCom, Dallas TX 06/92 – 01/93
Purchasing Agent
Responsible for daily purchasing, metrics and keeping localized inventory stock of PC systems and peripherals for use by other company offices. Interaction with major vendors such as Dell, Toshiba, and Samsung.
Boeing Aerospace & Electronics, Irving TX 03/84 – 01/92
Requirements Analyst
Maintained commercial aviation design documentation in compliance to FAA regulations for production assembly processes. Ensured compliance of schematic / blueprint modifications and enhancements during engineering and manufacturing processes. Also worked in magnetic transformer production.
Apple Computer, Carrollton TX 06/81 – 03/84
Manufacturing / Assembler
Assembled various modules of Apple computers, soldered components on circuit boards, and tested units. Worked for Steve Jobs and Steve Wozniak.
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