Zorimar Rodríguez

**** ************* *****

Tampa, Fl 33607

787-***-****

acwnuc@r.postjobfree.com

Dedicated customer service and sales with 10+ years of experience in Call Centers and Stores. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.

Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.

Areas of Expertise

Bilingual (oral & written)

Complaint Handling & Resolution

Administrative duties

Customer Satisfaction Enhancement

Call Center Operations

Sales & Margin Improvement

Teambuilding & Training

Reports & Documentation

Process and place orders

Professional Experience

Universal Care Corp. Sabana Seca, PR

05/2015 to 05/2016

Purchasing Agent-Expeditor

Assists the purchasing Manager, monitors, report and take authorized corrective action to coordinate the timely delivery of purchase products.

Selected Contributions:

Process and place purchase orders on time.

Monitors open transactions

Process claims and follows up through completion.

Maintain purchases records, price records, product history and all purchasing files in order Vega Alta Community Health Hospital Vega Alta, PR 03/2014 to 05/2015

Administrative Assistant

Supervising the patient roster, Make calls and visits to patients and PCP’s to ensure the resolution of any issue. Prepare Reports of all Complaint Handling management. Monitor and audit medical billings. Selected Contributions:

Supervise physicians meet the HEDIS measures.

Organize health fairs for the community

Handling the administration of the Emergency Medical Center of Toa Baja.

Prepare statistical documentation and Reports.

Target Marketing San Juan, PR

10/2013 to 02/2014

Customer Service Campaign for MMM and Call Center Customer Service in Triple S Call center duties, Using Programs QNXT, CCMS, Word, Excel, Outlook and others. Trained in COB and Pharmacy.

Selected Contributions:

High customer satisfaction, punctuality, good team work.

Elevated satisfaction index; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.

Natural Slim Guaynabo, PR 09/2011 to 03/2013

Certified Metabolism Consultant

To Prepare & Schedule a program to perform their metabolism and bring the necessary support to the customers to in order to reach their goals.

Selected Contributions:

Won two times “Top Sales Person of the month” for record-high sales increases, propelling store to improve ranking.

Build a strong affinity with costumers by email or regular mail. MCS Hato Rey, PR 03/2011 to 09/2011

Customer Service Representative

Call center duties, Using Programs (Microsoft Office, Sibel, Catalyst, HRS, MHS). Prepare Reports for the customers and supervisors with high confidentiality. Work with COB in the Call center. Selected Contributions:

High customer satisfaction to preserve loyalty while complying with company policies. El Dia Directo Guaynabo, PR 09/2010 to 03/2011

Inbound Telemarketing & Customer Service for T-Mobile Sales, Call center duties, Using Programs (Samson, SAP & Words, and Excel. Prepare Reports maintained high standards in safety and complied with regulatory guidelines.

Selected Contributions:

Increase sales and maintain the motivation of the group.

Introduced procedures that enhanced employee performance and helped build a motivated workforce. Legends Studio 65 Levittown, PR 02/2003 to 08/2010 Sales Representative

Prepare and make presentations for groups and associations to marketing the products and services. Prepare sales Reports, Customers Orders and Complaint Handling management. Selected Contributions:

Increase sales and cooperate in the management of business.

To keep up the customers information updating in the Studio Cloud Program. Education and Training

Interamerican University Cupey, PR 8/93 to 5/98

Bachelor Degree in Science, Chemistry

Universidad Sagrado Corazon – San Juan 2/14 to 3/14 Medical Billing Course

Training: Completed numerous courses and seminars in Customer service, ICD 10, Sales strategies and Handling complaints.

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