Randall C. Robbins, PMP

Phone: 919-***-****

Email: acwnu0@r.postjobfree.com

***** *** ***** ****, *******, NC 27614

Objective: My ideal role would be as a Service Implementation Project Manager, Business Analyst, or a ScrumMaster, where my Customer Facing, Project Management, Training, and Custom Development experience will be effectively utilized for team and company success. I am an innovative, versatile professional skilled in analyzing customer requirements, developing strategic products, managing the details, as well as seeing the “Big Picture.” My focus on quality deliverables and customer satisfaction will result in enhanced revenue performance, repeat customers, and long term business partnerships.

Transferable Skills

Project Management Service Implementation Training Skills

PM/Computing Skills Data Migration Custom Development

Transition Planning Product Management Change Management

Contract Negotiation ISP/Networking/Routing Detail/Organization

Start-up/Entrepreneurial Oral & Written Communication Vendor Management

Professional Experience

Robbins Brothers Construction, Raleigh, NC, 2013-Present

Owner/Project Manager

Responsible for Sales, Marketing, project planning, providing residential and commercial construction services and coordinating all aspects of this business.

NeoNova Network Services, Inc., Morrisville, NC 2005 - 2013

Implementation Project Manager – Service Delivery, ScrumMaster, Document Manager

Responsible for delivering services including Google Apps, Authentication, Hosting, and Help Desk support. Primary contact for all Customer interactions, data migration, training, and cutover support. Performed ScrumMaster role for custom development features in the end user admin system. Maintained all service related documents, (contracts, proposals, user manuals, pricing summaries, and Marketing collateral.)

Accomplishments:

Completed over 250 successful service implementation projects with minimal supervision by managing change, thorough training, cutover plan preparation, effective communication, and teamwork.

Helped implement Agile development methodology (ScrumMaster) to revamp existing, and implement custom end user management tools resulting in reduced development time and improved quality.

Pioneered process improvements to expedite workflow, reduce operating costs, and shrink typical service implementation cycles from 10 to 8 weeks.

Highlighted revenue loss for Network storage product, investigated replacements, created end of life(EOL) transition plan, and implemented new product rollout strategy.

Created a Document Repository and maintained user manuals, services guidelines, contracts, proposals, pricing summaries, project templates, Marketing collateral, data gathering and feedback questionnaires.

MORAN Property Services, LLC., Raleigh, NC, Co-Owner 2003 - 2005

Property Management Services for Real Estate. Responsible for coordinating all aspects of this business.

IBM Corporation, RTP, NC 2000 - 2003

Marketing Program Brand Manager – Mainframe Communications Server Software

Create and implement Z900 Mainframe development plans with Design and Product Management. Responsible for Marketing plans, conference and trade show activities, and collateral. Coordinate IBM’s Z900 Mainframe IPV6 implementation and present the company’s IPV6 initiative at trade shows and customer/user events.

Accomplishments:

Increased Mainframe Communications Server revenue to over $800M during my Brand Manager tenure.

Completed IPV6 implemenrtation for Mainframe Communications Server TCP/IP Interface.

Presented IBM’s IPV6 development strategy, status, and results at numerous customer events.

Nortel Networks, RTP, NC 1980 - 2000

New Product Introduction Manager – Peripheral Processor Evolution

Manage hardware/software design and new product intruduction teams to introduce new processors for DMS-100 systems. Leadership, negotiation and strong interpersonal skills led to superior results, delivered on schedule, under budget, empasizing market profitability and ROI. Held Engineering and Supervisory positions in Customer Engineering, followed by Product Manager/New Product Introduction positions in Product Management.

Accomplishments:

Generated $82M in revenue for Peripheral Processor Evolution in 1999

Six years of people management experience as a Customer Engineering Supervisor.

Awarded for cost reduction of $300K per year by eliminating/modifying spec appendix process.

Promoted to New Product Introduction Manager from Customer Engineering representative role.

Education

Bachelor of Science, Materials Engineering

North Carolina State University, Raleigh, NC (GPA 3.2)

Professional Training

PMP Certification # 1764762

Negotiating to Yes, Assertive Communication, Effective Listening,

Presentation Development and Delivery, Finance for Non-Financial Managers

Effective Human Resource Management, Operational Business Skills Development

Computing Skills

Microsoft Word, Excel, PowerPoint/Publisher, Outlook

BaseCamp, Microsoft Project, WebEX, Google Apps, FTP, Slide Rocket, Tripit

Citrix GoToMeeting, GoToAssist, GoToWebinar, GoToTraining

13425 New Light Road, Raleigh, NC 27614 919-***-**** acwnu0@r.postjobfree.com

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