Sales Customer Service

Marianne Miserendino

***** ******* ****., ***. ***

Westlake, OH 44145

Tel. 440-***-****

*******************@*****.***

OBJECTIVE

Seeking position as an inside sales professional in which my expertise in communication will contribute to the success of company/organization. Extensive experience selling over the telephone and a strong reputation for achieving customer satisfaction and quality assurance.

SKILLS AND QUALIFICATIONS

Quickly establish rapport with customers

High-caliber presentation, negotiation, and sales closing skills

Ability to listen to determine the needs of customers before offering a solution

ACCOMPLISHMENTS

Recognized as Employee of the Month on many occasions.

Achieved Monthly Outstanding Sales Awards on a consistent basis.

Implemented new approaches for increasing amount of products ordered that were incorporated by management company-wide, thereby increasing sales and achieving higher revenue for company.

RELEVENAT WORK HISTORY

AmeriMark Direct, Middleburg Heights, OH

Sales Representative/Order Taker/Customer Service Jan. 2005 – Dec. 2010

Consistently reached and surpassed monthly sales goals, often by double and triple.

Achieved membership in outstanding sales recognition group.

Entered accurate inbound phone orders for multiple catalogs.

Handled customer service calls and resolved issues promptly and accurately.

DialAmerica Marketing, Middleburg Heights, OH

Sales Representative Nov. 1996 – May 2003

Consistently reached and surpassed monthly sales goals, thereby receiving promotion to enter Customer For Life (CFL) program.

Sold products from inventory to help non-profit organizations.

DialAmerica Marketing, Westlake, OH

Telemarketer Dec. 2012 – Sept. 2015

Selling various products and programs

EDUCATION

Queens College – Flushing in borough of Queens, City of New York, NY

Bachelor of Arts Degree in Economics

Bachelor of Arts Degree in Sociology

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