Manager Customer Service
Resume:
Jonathan Ray Mitchell
*** **** **** **** ** Paso, TX, 79932 915-***-**** ********.********@***********.***
Education
BACHELORS OF SCIENCE OF AEROSPACE ENGINEERING IOWA STATE UNIVERSITY
Course work included;
CFD (computational fluid dynamics), Advanced Thermo-Dynamics, Celestial Mechanics, Advanced Astro Dynamics, Advanced Thermodynamics, Advanced Structural Mechanics, Materials Science, Composites
Extensive coding and efficiency modeling using following programs;
ANSYS, Solid works, Auto-Cad, Catia, Star CCM, Xplane. C++, KUDA, JAVA, FORTRAN, Matlab
System administration and program knowledge-ability for Windows, Linux and UNIX (Mac).
Video editing, Word, PowerPoint, Spreadsheet processing, clean windows installation and maintenance.
VPN, Remote Desktop, LAN/WAN establishment and service
HIGH SCHOOL GRADUATE FRANKLIN HIGH 3.9 GPA, 93 OUT OF 620+
Course work included;
AP Statistics, AP Government, AP U.S. History, AP World History, AP Physics, AP Trigonometry
Relevant Skills & Abilities
COMMUNICATIONS - INTERNED AT NASA AS INTER-GROUP COMMUNICATIONS LEAD
I was the sole conveyor of design details and requirements between the various design groups
Texas Aerospace Scholar mentor leads at NASA mentioned we were the
Most extensive and detailed mock mission to Mars that they had seen to date.
***-********@****.****.***
MANAGEMENT / DRAFTING - JANUARY-2016 – JUNE-2016 - WELD SHOP MANAGER
Actively manipulated the work order, achieving a production increase
Maintained flexibility and adaptability for rush orders directed by the owner
AJ Ramirez 817-***-****
SALES - APRIL-2010 – MARCH-2015 - ARK PET SHOP SALES ASSOCIATE
Efficiently, Effectively, Independently managed sales floor while addressing multiple customers
Dave Metcalf 407-***-****
Previous Work Experience
TSR L1 JUNE-2016 – PRESENT TELENETWORK
Promoted from Trainee in minimum required time.
Sold 5 Premium Technical Support subscriptions within 45 days of working (1 required per month)
Worked with VPN, VDI, networking and PPPoE protocols
WELD SHOP MANAGER JANUARY-– JUNE-2016 AJ’S CUSTOM COOKERS
MIG TIG and Stick welding, plasma cutters, Ban saws, Circular saws, Drill presses, hoists, HLVP paint guns.
Maintained inventory and boosted productivity by order manipulation and drafting blueprints,
Owner said I was the glue that held the shop together 80+ hours a week
AUTO BODY/PAINT MAN TAYLOR AUTO DECEMBER 2013 – APRIL 2015
Bondo, Orbital/pneumatic sanders, port-a-power, HLVP paint guns, painting metallic paint.
Disassembly, parts ordering, kept track of costs, Working independently after hours
WHEEL MAN DISCOUNT TIRE APRIL 2012 – DECEMBER 2013
Bilingual Customer Service, keeping safe working environment, Organized used tires
IT ASSISTANT IOWA STATE JUNE 2012 – JULY 2012
Taught Linux command line and managed genetic manipulation simulations for Bioresearch
FLOOR MANAGER MARCH 2010 – APRIL-2015 ARK PET SHOP
. Maintained show floor and register while actively addressing multiple clients independently
Dave and John Metcalf 515-***-****, 407-***-****
JOB SITE WORKER MAY 2008 – AUGUST-2008 COLLEGE PRO PAINTERS
Independently managed and painted exteriors of houses, working closely with the manager for materials
John Pecaut 712-***-****
PIZZA DELIVERY/CREW MARCH 2006 – JUNE-2007 PIZZA FACTORY
Independently managed and painted exteriors of houses, working closely with the manager for materials
John Forsyth
References
Duong (Don) Tran - Owner – The Nail Bar
5929 N Mesa St, El Paso, TX 79912
John Metcalf - Owner Ark Pet Shop
813 Story St, Boone, IA 50036
Denny Burgduff - Founder of The Original Discount Tire
2006 East Lincoln Way, Ames, Iowa 50010
Dave Metcalf - Owner Ark Pet Shop
3705 Lincoln Way, Ames, IA 50014
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