Human Resources/Country Manager
Resume:
Joyce Oluchi Ubah
P.O.Box *****,
Accra, North- Accra.
Telephone: 023*******, 026*******
Email: **********@*****.***
-A result oriented professional with 15 years of experience in Human Resources Management, Adminnistration, project Coordinator and relationship Management
-Possess extended expertise in Managing people and ensuring staff commitment,
-Possessing sound knowledge in human resources management
-Analytical mindset to present information to enable critical decision making
-Deep understanding of Administrative domain with focus on meeting organizational objectives.
-Excellent communication skills and analyzing organizational requirements; highly ethical, trustworthy and discreet
CORE COMPETENCIES
-Human resources Management
-Administrative Management
-Customer Requirement Analysis
-Relationship Management
-Project Management/Branding
-Information Management
-Detail Oriented
-Problem Identification / Analysis
-Dynamic / Strategic Planning
-highly ethical, trustworthy and discreet
WORKING EXPERIENCE
Topgy Systems & Management Consultant ( 2006- Date)
Human Resources Manager/Chief Operating Officer
Responsibilities
Man power planning
Planining, organising and coordinating of activities
Administrative function
Recruitment process including selection and probation
Improve overall productivity/breaking new ground
Effective maximizing staff potential and performance through performance management
Ensure effective communication between management and staff through staff relations
Securing staff Commitment
Ensuring training and development of staff to enhance performance by acquiring knowledge, skills, abilities and attitude.
Linking training and development to departmental goals and objective
Addressing staff grievances
Interpritation of Management decision making.
Resuscitate client relationship.
Prepare management report.
Maintaining Office systems, data filling and management
Management of material & human resources.
GELIN AGENCY-51B, Oduduwa Street Ikate, Surulere, Lagos.
Consultancy-2003-2005
Responsibilities:
Volunteering job function in consultancy capacity
Reconcile church & cooperative report and balance the debtor's record
Counseling and Purchases function.
Organizing and coordinating the operation
3. Network Technologies-20, Otigba Ikeja Lagos
Administrative Officer-2000-2002
Responsibilities
Customer Service function
Schedule and take minutes of meetings.
Arrange appointment for the General manager
Filling of document
Ensure maintenance of the company properties
Organize interview and plan selection process.
Prepare of petty cash and its administration
Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.
Contacting potential customers to arrange appointments.
Speaking with customers using clear and professional language.
Resolving any sales related issues with Clients.
Completing the administrative needs of other Department.
Making follow-up calls to confirm sakes orders or delivery dates.
Responding to Clients queries via phone, e-mail and in writing.
Accurately analyzing and assessing statistical data.
4. Gold Corporation-39 Awolowo Road, Ikoyi, Lagos
Administrative Officer/Accounting Officer-1996-1998
Duties & Responsibilities
Cash receipt and lodgments into the bank
Receiving incoming phone calls.
Receiving potential clients and creating a viable relationship
Assist in day to day administration of the office and support other department as at when the need arises.
Receive purchases and supply and direct to the store unit.
Prepare petty cash, profit & Loss account and cash disbursement
Assist in organizing company events
Prepare payroll
Client relation officer. Attend to queries from clients
Ensure clients satisfaction
Report any complains and ensure effective resolution.
TRAINING
-Customer Service & Client Acquisitions Training For Relationship Managers.
ACADEMIC QUALIFICATION
-Bachelor’s Degree in Banking & Finance (BSC Banking & Finance) from Olabisi Onabanjo University Ago-Iwoye, Ogun State, Nigeria in 2003.
PROFESSIONAL QUALIFICATION
-Institute of Chartered Accountant of Nigeria Accounting Technician Scheme two (ICAN ATS TWO) Equivalent to Diploma in Accounting in 1995.
-Chartered Institute of Bankers Nigeria (CIBN) –Final Stage-2008.
- Certificate in Computer Fundamental Technology, from Beacon Computer Institute in 2004.
REFERRENCE
1. MRS. SARA APPIAGYEI
MANAGING DIRECTOR
SARADERM VENTURE
P.O.BOX 17384, ACCRA.
2. MR.DAVID MENSAH
SECRETARY TO THE CHAIRMAN
WKN ENTERPRISE
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