Manager Customer Service
Resume:
Sandra Encarnacion
Central Islip, NY 11722
******@*****.*** / **********@*****.***
Objective: To work in a well-established company where I can grow and be there long-term. I would like a stable position as a Jr. Property Manager/ Account Executive . A company that will allow me to utilize all my professional and customer service skills.
SUMMAY OF QUALIFICATIONS:
Experienced in providing executive level administrative support to multiple property managers as well as Executives and Vice Presidents.
Fluent in reading, writing and speaking Spanish.
Extremely efficient at working under pressure in fast-paced, deadline-driven environments.
Excellent customer service skills, great phone etiquette, self-starter and team player.
Work well dependently as well as in group environments.
Ability to type 130 wpm.
Proficient with MS Office (i.e. word, excel, power point &outlook), BJ Murray, Micro Mgmt., MRI, Yardi, MDS & Internet Explorer. Also familiar with Building Link and MyBuilding.org.
WORK EXPERIENCE:
Provided clerical and administrative support Senior Property Managers & Account Executives
Screened and answered all incoming calls
Provided back-up help to Receptionist
Maintained heavy calendars for traveling, Board meetings & Annual meetings, managed appointments for Senior Property Managers and Vice Presidents
Attended Annuals and monthly board meetings, took & typed minutes
Arranged for meetings to be held in our offices or at the buildings or other facilities, ordered food and any other supplies needed for meetings
Handled / Reviewed all Alteration and Decorative agreements for all projects in buildings
Received and processed all purchase packages / sublet packages
Received, stamped and coded all incoming invoices
Assisted vendors and made sure all invoices were paid in a timely manner
Prepared mailings of Financials, Common charge increase letters, monthly maintenance bills and common charge bills
Sent out arrears letters to unit owners and collected all monies owed
Handled all MDR Registrations / Annual Apartment Registrations
Mailed out lease renewals for Rental Properties
Set up accounts with messenger services (Select Express), UPS / Fed Ex, etc.
Set up accounts with specific vendors for the servicing of all buildings (ex. Exterminators, Boiler maintenance, HVAC, Shredding, etc.)
Screened resumes and interviewed possible candidates for building staff (Supers, Porters, Concierges, etc.).
Set up all rules, regulations, and procedures for all “new construction” Properties
Prepared ‘Welcome Packages” for all “new” Properties
Set up job descriptions for all positions within a building
Ordered appliances for rental buildings (stoves, refrigerators, window guards) and all office supplies
Companies:
Orsid Realty- New York, NY 3/2014-Present
Jr. Property Manager / Executive Assistant- Personal Assistant to the Vice President of Risk Management. Assisted 5 property managers and their portfolios (18 buildings). Assisted in Walk – thru’s of properties, reviewed all Invoices, assisted in the day to day operations of the properties. Ordered and controlled ALL supplies for the company. Assisted in maintaining the insurance policies for all properties (D&O, Umbrella, Flood, etc.) managed by Orsid.
Charles H. Greenthal Management - New York, NY 9/12-Present
Assistant Property Manager – Assisted in managing a portfolio that consisted of 7 buildings on the East and West Side of Manhattan.
New Bedford Management. - New York, NY 10/11 –9/12
Office Manager/ Assistant Property Manager – Assisted 4 property managers and had a portfolio that consisted of more than 30 properties.
Penmark Mgmt., LLC - New York, NY 3/09-9/11
Assistant Property Manager – Assisted 3 Managers and had a portfolio of 25 buildings in NYC.
Cooper Square Realty - New York, NY 4/08-2/09
Assistant Property Manager – New Development- Assisted in starting up and maintaining 20 buildings all around New York City.
Halstead Management - New York, NY 11/05 – 11/07
Assistant Property Manager – Assisted 5 property managers and helped manage 15 buildings on the East and West side of Manhattan.
Charles H. Greenthal Management - New York, NY 02/04- 7/05
Administrative Assistant - Assisted in the management of 12 buildings on the East and West side of Manhattan.
EDUCATION:
Forest Hills High School - 9/92-6/96
Kingsborough Community College - 6/96-3/97
La Guardia College - 9/97-6/98
SALARY DESIRED: $80K – 95K (Neg.)
REFERENCES: Furnished upon request.
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