Customer Service Data Entry
Resume:
VICTORIA VAN DUSEN
***********@*******.***
Dependable, conscientious and hardworking Administrative / AP/AR assistant detail oriented and accurate, great multi-tasker with clerical experience. Proven abilities in customer service, able to easily identify needs and problem solve, developing an excellent track record in providing day-to-day support through email or paper correspondence. Self-starter able to support the team and meet company goals and outcomes; trustworthy worker experienced in a confidential environment.
HIGHLIGHTS OF STRENGTHS AND SKILLS:
Technical Expertise
•Experienced working with web based programs, can easily adapt and learn new ones
•Data Entry using Access, Morneau, PeopleSoft, Landport, R&R, Sage 50(simply accounting) Accpac
•Taking initiative with minimal instructions revamping filing of confidential numeric and alpha files
Data Entry
•Record retention updating client files information such as address and employment changes and other personal information
•Preparing confidential files/documents for scanning purposes
•Accounts Payable/Receivable, taking cash payments and paying out invoice that are due
•Spreadsheets using Excel on a dual monitor system to apply to a web based program and merged files into one in order to initiate the invoice for payment, readied invoices for payment, sent payments
•Data entry for Student evaluations keyed into Access.
Customer Service
•Knowledge and experience to answer a multi-line phone system and pager system
•Processing mail/courier – sorted/opened mail/courier packages and distributed to over 50 people
•Collections on overdue accounts that are 30 to 60 days overdue
•Vulnerable persons check for the ability to work in an environment with vulnerable persons such as children or disabled adults
EMPLOYMENT HISTORY
CultureWorks ESL Inc. - Finance Associate Nov 2015 - July 2016
Winmar Restoration – Data Entry 2014-Oct 2015
London Life – Filing Clerk 2014 (contract)
Compass Global – Data Entry Operator 2013 (contract)
Western University – Data Entry – Administration 2013 (contract)
TD Canada Trust – Data Entry 2012-2013
Ministry of Labour – Program Assistant 2011-2012
Polar Imaging – Imaging Technician 2010-2011
DRN Commerce – Office Administration 2009-2010
Mudges Appliances – Customer Relations 2007-2009
TD Canada Trust – Administrative Support 2006-2007
TD Canada Trust - Customer Service Representative 1988-2006
EDUCATION / TRAINING:
Stress & Time Management; Accounting Courses, G.A. Wheable Education Centre,
Bank Teller Training, Fanshawe College,
Ontario Secondary School Graduation Diploma, Woburn Collegiate
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