Customer Service Sales

BRENDA C. BAUTISTA

Email: ************@*****.*** Mobile: 912-***-****

SUMMARY OF QUALIFICATIONS

Bilingual professional with over 20 years’ experience with the international business market.

Customer Service professional with outstanding people skills.

Results oriented account manager with track record of working well under pressure and within deadlines.

Responsible and detail oriented office manager.

Proven leader in building organizational capacity to drive business growth.

PROFESSIONAL EXPERIENCE

World Wide Staffing – Fayetteville, NC 2014- 2016

World Wide Staffing is a premier employment firm with a reputation for innovative and lasting results.

Branch Manager

Responsible for compliance of federal, state and local labor laws

Responsible for planning, recruiting, training, employee relations, compensations and benefits.

Identify and hire qualified skilled labor candidates

Conduct skills and substance abuse testing

Check references and criminal history

Provide intervention counseling to clients as well as field employees.

Manage all aspects of office, prepare weekly payroll and AR reports.

Serve as liaison between field office and corporate office in Orlando, FL.

Window To The World Institute, LLC - Jacksonville, FL 2012-2014

Window to the World Institute LLC, is a company dedicated to work place language training and cross cultural and diversity training. Working closely with business and individuals who seek basic language skills, ESL, and to learn how to understand and work with cross cultural and diversity issues in the work place.

Cultural Change Agent

Facilitate cross cultural training through seminars and workshops.

Facilitate workplace language training.

Facilitate ESL (English as a Second Language) course.

Stenner Pump Company – Jacksonville, FL 2013

-2014

Stenner Pump Company manufactures peristaltic metering pumps.

International Sales and Logistics Coordinator

Responsible for service and support of over 100 client accounts.

Responsible for new international business through lead development by cold calling and web research.

Maintain flow of projects to ensure on time delivery by liaising with production department to ensure availability, delivery and transportation of product internationally.

Responsible for all export documentation.

Travelled to service client accounts in Canada, Mexico, South America and Europe; conducting product training and prospecting new business.

Sales representative at industry trade shows in Las Vegas, New York, Chicago, Atlanta, Toronto and Montreal.

ADECCO, TALAGY AND KELLY SERVICES – Jacksonville, FL 2009-2012

Temporary employment service companies that offer client companies the services of temporary employees.

Contract Employee

Worked with Merrill Lynch taking inbound calls and answering questions regarding financial investments.

Worked with Coach for inbound order placement, order returns, addressing complaints and answering merchandise questions.

Worked with Blue Cross and Blue Shield answering inbound calls for clients from state of California; worked in Spanish answering questions regarding health care benefits, recommending health care providers and liaised between health care providers and patients.

ORACAL – Savannah, GA 2007-2008

ORACAL is a global company that produces of graphics, tapes with sales in more than 100 countries.

International Bilingual Account Representative

Position responsible for direct international customer service and support for key accounts throughout the world.

Order entry, inquiry response and problem resolution.

Worked closely with manufacturing and logistics and transportation departments to ensure timely shipment and delivery of product.

Provided international shipping documentation, work with financial department on behalf of customers.

Developed and maintained working relationships with distributors and proactively cultivated increased sales.

Rayonier Performance Fibers – Jesup GA 2001-2003

Global forest Products Company, providing timber, pulp, paper and performance fibers.

Bilingual Customer Service and Inside Sales for Latin America

Manage accounts from initial inquiry through delivery.

Develop and maintain working relationships with clients and corresponding departments.

Provide international documentation, work with all departments and production to ensure quality and timely service.

Maintain stock at several warehouses on Mexican border.

Create monthly reports and present to management.

Travel to support and service accounts.

EDUCATION, TRAINING AND CERTIFICATIONS

Armstrong Atlantic State University – Savannah, GA – Spanish

University of North Florida – Jacksonville, FL – Certification in Transportation and Logistics

National University of Mexico – Mexico – International Relations and Spanish

HUMANEXT –Certified Cross Cultural and Diversity Trainer

TECHNICAL SKILLS

SAP; Excel, Microsoft PowerPoint, Outlook, Windows, Word, CRM, Macola

COMMUNITY SERVICE

Our Lady Star of the Sea Sister Parish – Medical Interpreter – volunteer traveling to the Dominican Republic several times a year, assisting medical personnel by interpreting for patients and medical personnel from Spanish to English and English to Spanish.

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