Customer Service Microsoft Office

Zuleika Schoman

Personal Banker

West Palm Beach, FL 33407

**.*******@*****.*** - 561-***-****

WORK EXPERIENCE

ADT Account Executive

ADT Safe Street USA - West Palm Beach, FL - July 2016 to Present Building and deepening customer relationships, securing residential homes door to door sales Head Cashier

Phantom Fireworks - West Palm Beach, FL - June 2016 to July 2016 Handled day to day operations, prepared bank deposits, helped train new hires, Restocked front merchandise, greeted and build customer relationship.

Home Attendant

Bklyn - November 2014 to February 2016

•Residential housekeeping

Laundry, cooking, cleaning

•accompanying client to all medical appointments

•Dropping and picking up prescriptions

•Administering medication and logging information

Personal Banker

Bank of America - 2008 to 2013

• Worked with customers to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs

• Open deposit accounts and sell banking products

• Quote rates, terms and programs for loan customer requests

• Respond to customer inquiries and concerns, creating customized solutions

• Recognize and refer cross-sell opportunities

• Engaged Customers in the lobby to assist, educate and train customers on how to conduct simple transactions through self-service technologies

• During times of high customer traffic, process transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures such as customer deposits and cashing checks

Receptionist

Bank of America - 2008 to 2012

• Greeted Customers upon arrival

• Provided Quality Customer Service

• Answered high volume calls and directed the calls to appropriate department

• Scheduled Appointments using a computerized system

• Filed personal and confidential accounting / business records Assistant Manager

Movie Gallery - Monticello, NY - 2004 to 2007

• Handled Day to Day Operations

• Audited Invoices

• Prepared and Delivered Bank Deposits

• Identified and Managed Risk

• Hired and Trained Staff

• Ordered and Merchandised Inventory

SKILLS

Microsoft Office, Word excel, Outlook, Email, Fax and Admin ADDITIONAL INFORMATION

• Over 20 Years' Experience In Office Administration Over

• Ability To Build Solid Relationships With Teammates, Business Partners And Specialists By Fostering Teamwork, Partnership And Collaboration

• Strong communication skills (including verbal and non-verbal) and active listening skills

• Excellent Attention To Detail And Time Management

• Bilingual Fluent in English And Spanish

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