Mar **** Apr ****

Mar **** Mar ****

ERIN M SMITH

Professional Summary

I am a highly motivated individual with 22 plus years of experience working in physicians offices. Over the years I have gained knowledge and proficiency in many of the tasks required to work in a successful fast paced office. I have filled many different roles and held many titles and this has taught me to be adaptable with a willingness to learn new things.

Skills

Customer and Personal Service

Cler ical

Computers and Electronics

Judgment and Decision Making

Cri t ical Thinking

Time Management

Complex Problem Solving

Experience

Receptionist

Merit Health Biloxi, MS

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Receive payment and record receipts for services.

Transmit information or documents to customers, using computer, mail, or facsimile machine.

Hear and resolve complaints from customers or the public. Schedule appointments and maintain and update appointment calendars. File and maintain records.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Insurance/Coding/Billing Clerk

Gulf South Urology Biloxi, MS

Receive payments and post amounts paid to customer accounts. Locate and monitor overdue accounts, using computers and a variety of automated systems.

Answer customer questions regarding problems with their accounts. Record information about financial status of customers and status of collection efforts.

Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.

Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers. Trace delinquent customers to new addresses by inquiring at post offices, 14125 Old Highway 67, Bi loxi, MS 39532

Ph: 228-***-****

acwnqm@r.postjobfree.com

Jun 1994 Mar 2006

May 1977

telephone companies, credit bureaus, or through the questioning of neighbors. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Prepare insurance claim forms or related documents and review them for completeness.

Post or attach information to claim file.

Review insurance policy to determine coverage.

Receptionist

Carter Holman Urology Biloxi, MS

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Schedule appointments and maintain and update appointment calendars. Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Receive payment and record receipts for services.

Transmit information or documents to customers, using computer, mail, or facsimile machine.

Hear and resolve complaints from customers or the public. File and maintain records.

Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

Education

High School Diploma

St Martin High School Ocean Springs, MS

Cpr Certified

certified by the American Heart Association

Contact this candidate