Customer Service Medical
Resume:
Shamikh Thomas
*** *** **** **** #**-C, Riverdale, Georgia, 30274
770-***-**** *************@*****.***
OFFICE ADMINISTRATIVE /EXECUTIVE SUPPORT
** ***** ********** ********** ** Responsible, High-Visibility, and Multi-Task Environments
"Problem - Solver and Customer -Oriented"
Highly Proficient in Accurate Data Entry, Tracking, Processing, Import/Export Laboratory files and Updates
A positive- thinking, results-oriented, customer-oriented and team-spirited Administrative Support Professional recognized for proactively exceeding organizational expectations over past 20 years in diverse work environments.
CORE STRENGTHS
Communication skills (verbal & written)
Sales & Troubleshooting Support
Document Control- Information processing
Research and Analytical skills
Medical Terminology
Organizational Skills
Interpersonal & Relationship- building skills
Project & Assignment management
Quality Assurance Testing
Ability to type 35wpm
Six Sigma Performance Specialist
Customer Service and Client Retention
PROFESSIONAL EXPERIENCES
Administrative Support
Responsible to lease apartments, retain residents, market the property, and handle administrative and financial responsibilities for the assigned property.
Oversee the property of 55units in the absence of the Property Manager.
Reviewed, compiled and maintained patients' medical records for completeness, accuracy, compliance with regulations.
Performed bookkeeping work, including posting data and other records concerning costs of goods and services and shipment of goods.
Transcribed medical reports. Identified, compiled, abstracted and coded patient data, using standard classification systems.
Processed patient admission and discharge documents.
Filed and retrieved corporate documents, records, and reports.
Protected the security of medical records to ensure that confidentiality is maintained.
Sale Representative
Verified, prepared and reviewed itemized statements, bills, invoices; record amounts due for items purchased or services rendered.
Resolved discrepancies in accounting records.
Contacted customers in order to obtain or relay account information.
Greeted visitors and determined whether they should be given access to specific individuals.
Read, analyzed, and reported orders to determine their significance and plan their distribution.
Production Coordinator
Managed the department and supervise clerical workers, directing and controlling activities of personnel in the medical records department.
Prepared agendas for Customers, Contractors, and IT team meetings.
Read and analyzed charts, work orders, production schedules, incoming memos, submissions and other records and reports, in order to determine production requirements and to evaluate current production estimates and outputs.
Inspected materials, products, or equipment to detect defects or malfunctions.
Conferred with management or subordinates to resolve worker problems, complaints, or grievances.
Interpreted specifications, blueprints, job orders, and company policies and procedures for workers.
EDUCATION
Kennesaw State University, Marietta, GA / Medical Billing and Coding Specialist Major
DeKalb College, Clarkston, GA / Medical Terminology Certification
University of N.C. at Charlotte, Charlotte, N.C / Sociology/Biology Major
Ramstien American High, Ramstien, Germany / High School CPDiploma
EMPLOYMENT HISTORY
Twelve Oaks Apartments
& Pink Sapphire Consulting Assistant Property Manager
Soteria Security Security Officer
Fed Ex Kinko’s Production Coordinator
One Up Innovations Account/Billing Assistant
Northrop Grumman Administrative Assistant
International Brands Service Sales Representative
Grady Hospital Medical Secretary
Decatur, GA
Atlanta, GA
Atlanta, GA
Smyrna, GA
Atlanta, GA
Atlanta, GA
Atlanta, GA
2009/ Present
2008/ 2009
2007 / 2008
2004 / 2005
1999 / 2003
1997 / 1999
1995 / 1997
TECHNOLOGY
Microsoft Office Suites 1997-present Peachtree Accounts Adobe Suites
Yardi Voyager Med Quist Macromedia Suites
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