Customer Service Administrative Assistant

ARLETTE HAIILUVANEE SHRESTHA

**** **** *** **. ***. E4 Concord, CA 94520 H: 925-***-**** *****.********@*****.***

PROFESSIONAL SUMMARY

To obtain a position with a company that provides the employees with the opportunity to advance production

using my knowledge and skills. Customer service professional seeking a management role. Skilled in training

staff and establishing rapport with clients. Self-motivated with exceptional communication and computer

capabilities. Adept at working in diverse retail and customer service environments. Qualified wth over

10 years in fast-paced customer service environments. Personable and professional under pressure.

SKILLS

Excellent communication skills POS systems expert

Professional phone etiquette Credit card processing

40 WPM typing speed Cash handling expertise

Advanced clerical knowledge Excellent time management skills

MS Windows proficient Multilingual in 4 languages

Strong work ethic Adherence to high customer service standards

WORK HISTORY

Customer Service Associate, 12/2014 to 05/2015

Walgreens – Pleasant Hill, CA

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store

window presentation.

Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.

Developed reputation as an efficient service provider with high levels of accuracy.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and

resolving problems on the spot.

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Cashier, 09/2014 to 11/2014

Walmart – Pittsburg, CA

Provided an elevated customer experience to generate a loyal clientèle.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered product questions with up-to-date knowledge of sales and store promotions.

Operated a POS system to itemize and complete an average of 100 customer purchases.

Assisted customers with food selection, inquiries and order customization requests.

Set up and explained new membership contracts.

Customer Service Associate, 06/2012 to 10/2014

Walgreens – Pleasant Hill, California

Greeted customers entering the store to ascertain what each customer wanted or needed.

Communicated with vendors regarding back order availability, future inventory and special orders.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Developed reputation as an efficient service provider with high levels of accuracy.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Participated in physical inventory counts every 6 months.

Assisted in creating pre-season marketing plans to support department and divisional strategies.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Operated a POS system to itemize and complete an average of over 150+ customer purchases.

Care Provider, 11/2008 to 07/2012

Helen J. Kinmon – Pittsburg, California

Provided in-home care for the above named individual.

Maintained accurate records of patient care, condition, progress and concerns.

Monitored vital signs, such as blood pressure and pulse.

Responded appropriately to the physical, emotional and developmental needs of patients.

Obtained information about clients' medical history, drug history, complaints and allergies.

Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.

Cooked appetizing and satisfying meals and snacks.

Monitored expiration of medical supplies and medications.

Administrative Assistant, 04/2003 to 11/2008

Saint Trading Company – Saipan Mariana Islands, MP

I was responsible for the overall clientele that included several businesses and individuals that hired my

services for any business dealing with the Department of Labor and Immigration.

I represented clients (contract workers and non-residents at the Department of Labor and Immigration in

regards to the denials of their applications for their entry permits or work contracts extensions.

I performed other related duties that were deemed appropriate in each individual's cases.

Composed and drafted all outgoing correspondence and reports for managers.

Created detailed expense reports and requests for capital expenditures.

Screened applicant resumes and coordinated both phone and in-person interviews.

Completed data entry, tracked resumes and maintained the applicant tracking system.

EDUCATION

GED: 2001

Adult Basic Education - Saipan Mariana Islands, MP

REFERENCES

References available upon request.

Contact this candidate