Customer Service High School
Resume:
Houston, Texas *****
**********@*****.***
SHANELLE M. SETTLES
OBJECTIVE I am seeking an opportunity of employment where I can utilize my skills in customer service to sustain and surpass your company’s integrities for customer interactions and experiences.
SKILLS & ABILITIES I have 3 years of experience in total for customer service and about 2 years of experience in retail services. I am computer literate and educated on Microsoft office programs such as Word, PowerPoint, Excel, Publisher and Access.
EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE, SUTHERLAND GLOBAL SERVICES October 26, 2016 – Present
My everyday tasks as a Customer Service Specialist were to answer inbound calls to provide exceptional customer service to consumers. This could include responding to inquiries about products and services, processing payments, or performing general account maintenance. In some situations, up-selling customers to new products or services may be encouraged.
RETAIL SALES CONSULTANT, COMCAST CABLE CORPORATION July 21, 2014 – September 17, 2015
As a Retail Sales Consultant I was responsible for promoting and selling Comcast products and services to both new and existing customers while engaging with them in a retail store location. Communicate effectively with customers to inform them of the features, benefits, and use of all products and services. Educate and assist them on their purchase decision and offer the best possible technology solution to meet their needs. Explain and illustrate the advantages of their purchase decision and place an order on their behalf while they are inside the retail store. Demonstrate strong customer-focused service, both on and off the sales floor, and transform every customer interaction into a positive customer experience. Provide effective collaboration with other Comcast employee's and exhibit strong skills in the areas of relationship- building and sales presentation.
CUSTOMER CARE AGENT, XEROX
June 17, 2013 - February 20, 2014
My daily responsibilities were to take inbound calls from Sprint wireless customers who needed information about billing, equipment, and coverage inquiries pertaining to their account.
FLOORING DEPT. SPECIALIST, THE HOME DEPOT
January 24, 2013 - May 10, 2013
My everyday duties were to setup installment dates for customers, cut carpet/blinds, assist Page 2
customers while shopping, and maintain a neat department. I received 2 Homer Awards for excellent customer service.
SALES ASSOCIATE, JIMMY JAZZ
August 16, 2012 - May 17, 2013
My regular tasks were to help customers while shopping, uphold a clean store atmosphere, and cashier.
SALES ASSOCIATE, LEVI & STRAUSS CO.
November 14, 2011 - March 23, 2012
My daily duties were to help customers while shopping, size women customers for the correct curve fit, retain a neat store appearance, and cashier. EDUCATION ELSIK HIGH SCHOOL – HOUSTON, TX – HIGH SCHOOL DIPLOMA I graduated from Elsik in June of 2011. I graduated in the top 15% of my class and was recognized and awarded for Academic Achievement several times throughout my 4 year of attendance. Also, through the duration of my high school experience I was nominated for Homecoming Queen my senior year, participated in the Ladies of Elegance organization, and ran track and cross-country.
PRAIRIE VIEW A&M UNIVERSITY – PRAIRIE VIEW, TX – DEGREE IN PROGRESS I am currently a sophomore at Prairie View studying Nursing. I was recognized for my academic achievement of maintaining a 3.75 GPA by being awarded a Dean’s List certificate from the Dean of Nursing.
COMMUNICATION My communication skills are exceedingly pronounced. I am very punctual, attentive, pleasant, and vigilant with my choice of words when speaking with customers, management, and other co-workers.
REFERENCES RODERICK MCCLAIN
Environmental Technician
KIMBERLY SATTERWHITE
Teacher, Elsik High School
LINDA SCROGGINS
Teacher, Elsik High School
MICHAEL TYLER
Student, Prairie View A&M University
JACKIE KEMP
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Girls Track Coach, Elsik High School
ADRIANE CONTRERAS
Store Manager, Comcast Cable Corporations
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