Customer Service Sales
Resume:
ASHALEY SPORISKY
**** **** **, *********, ** ****0
**************@*****.***
Professional Summary
I bring extensive call center experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving. Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Customer service professional dedicated to effective team management and customer satisfaction.
Work History
WEST Corporation
Account Executive/Business Administrator
Green Bay, WI
May 2015 - Present
I started at WEST on a program called Grainger. I handled my own account base and was Lead Sales of our team. This is business to business calling and selling Grainger's 1.6 million products. Every company had different needs and there was always competition with other supply companies. It was my job to probe for their needs and find a way to earn their business and utilize Grainger. In July 2015 I switched programs and decided to take on a challenge and do logistics. I current work on a program called Kuehne Nagel. It's and international freight forwarder, doing all air, sea, overland, and rail freight. Shortly after switching I was promoted to Administrator. Though I still made business to business calls and worked with several programs on the computer I did work for my Director. I did mainly reports, power points, SOP documents, quotes, bookings, templates, and referrals. When we had new hires come in I did training and side by sides. Adhered to all confidentiality requirements at all times. Promptly respond to inquiries and requests from team and customers. Updated all requests and orders from start to finish in an accurate and timely manner
Kay Jewelers
Jewelry Consultant
Manitowoc, WI
November 2013 - October 2014
I started at Kay's shortly after leaving Zales. I wanted to grow and meet goals and be successful. Moving to such a large company I went for it. My duties at Kay's were: earning customers respect yet meeting all their needs, identifying what exactly they were looking for, cleaning jewelry, customer service, Inventory once per year, special orders, correcting tags, sales, repairs, and always making sure the customer had an unforgettable experience. I did work with POS systems.
Zales
Jewelry Consultant/Office Manager
Green Bay, WI
September 2010 - September 2013
My duties: key holder, Inventory twice per year, projects, special orders, online orders, inventory orders, payroll, schedules, customer service, clientelling, Goals, Sales, shipping and receiving and repair department. I always made sure the customers experience was unforgettable and they were stratified. Making a great connection makes a guest for life. Recommended jewelry to the customer based on their needs and preferences. Opened and closed the store, including counting cash, opening and closing cash registers, going to bank when needed and creating staff assignments. Worked with the Team to provide the highest level of service to customers.
EDUCATION
Shawano High School
Shamanic, WI
Graduation 2007
High School Diploma
NWTC
Shawano, WI
Extra Classes
I took Microsoft Office Classes through NWTC.
PowerPoint, Excel, Word, Access, Outlook, OneNote, InfoPath SKILLS
Goal Oriented
Reliable and Dependable
Excellent Communication Skills
Knowledgeable in logistics
Positive outlook
Team leadership
Cheerful and energetic
Friendly demeanor
Staff training and development
Customer service oriented
MS office expert
Dedicated team player
Data entry
Payroll
Scheduling
Exceptional telephone etiquette
Inventory control
POS & CRM Systems
SUMMARY
Responsible and mature who thrives in fast-paced environments. Enjoys working as part of a team to achieve all goals. Energetic and outgoing with an innate drive to make sales quota. Highly successful at meeting daily, weekly, and monthly goals. Friendly and reliable customer service professional skilled in achieving sales targets in high end merchandise environments. Account Executive with solid understanding of the jewelry and logistic industry. Excellent customer service, communication and listening skills with cash management, POS & CRM system experience. Enthusiastic Executive possessing expertise in the retail/sales, office management, and logistics industry. Experience in business to business communication.
REFERENCE
Name : Craig O' Brein
Relationship : Manager at West
Phone No. : 805-***-****
Name : Scott Stutzman
Relationship : Manager at Zales & Kay's
Phone No. : 920-***-****
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