Service, Data Entry, administration, IT, Assistant.
Resume:
KAYLA
LUKE
Brampton, Ontario,
Canada.
***********@*****.***
SUMMARY
I am a talented administrative professional with a background in coordination and management. Committed to approaching administrative tasks with tenacity and attention to detail. I possess an excellent work ethic and strength in boosting company morale. I am a highly organized individual, with detail-orientation being one of my strong suits. I have more than 3 years of experience supplying thorough and efficient administrative support.
EXPERIENCE
BIT Incorporated April 2016 – August 2016
Service Delivery Manager
• Receptionist to the main phone line, providing assistance if the person needed is unavailable.
• Overseeing the Presidents emails, coordinating all the meetings, being the gatekeeper to his extension and organizing his days and weeks at a glance.
• Ensure high service performance by monitoring technicians.
• Evaluate customer feedback to develop quality improvement processes.
• Follow up with clients to ensure their needs were met.
• Ensure delivery processes are efficient and cost effective.
• Mitigating and solving escalations with urgency and determination.
• Building and maintaining client relationships.
• Ensuring that quality services are delivered with regards to the agreed upon SLA.
• Communicating with company users and resolving their IT issues in a positive and supportive manner.
• Recording, categorizing and prioritizing all calls reported to the company.
• Escalating service interruptions and/or faults that are ongoing.
• Taking the initiative to continually develop local site knowledge technical expertise and professional skills.
• Creating spreadsheets for all relevant company data, including, but not limited to: licenses, yearly software renewals, inventory of stock.
• Overall Team player always willing to learn something new so that nothing gets left behind and the clients remain happy.
Metafore Technologies Inc. August 2013-April 2016
During my time at Metafore I was promoted multiple times, often doing multiple jobs at once.
January 2015- April 2016 Administrative Assistant
• Greeted numerous visitors, including VIPs, vendors and interview candidates.
• Answered and quickly redirected calls accordingly.
• Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
• Did all the billing for key accounts including Peel district School board, and Toronto District School Board and CARA before the 30 day billing period was over.
• Went through all courier billing.
• Logged all incoming cheques in a detailed, but comprehensive excel spreadsheet.
• Printed all resumes and organized all meetings for candidates, as well as created all orientation packages for new hires.
• Sat in for meeting where the VPs were unavailable
• Retrieved, logged and accounted for all Executive expenses.
• Organized travel for the Executives
• Oversaw that all sales team related matters and meetings were attended to.
• Created Monthly overview reports in PowerPoint for all the Service Delivery Managers accounts.
• Ordered and distributed office supplies while adhering to a fixed office budget.
• Opened and properly distributed incoming mail.
• Helped distribute employee notices and mail around the office.
• Maintained a clean reception area, that included a lounge, as well as keeping the company kitchen clean
• Organized to have the cleaners of all service come in i.e. fish tank cleaners, florists, carpet cleaners, janitorial services, coffee machine maintenance and more.
• Part of the workplace safety committee.
August 2014- January 2015 Fill-in Service Coordinator
• Dispatched technicians and equipment accordingly.
• Opened and closed service orders for depot repairs within company database.
• Created and managed projects until completion.
• Managed call flow and assisted with technical support needs of technicians and customers.
• Ensure that stock was delivered with the correct information during bulk shipments
• Maintained a clean office space for all technicians
• Staged equipment to be ready to go back to client sites. Metafore Technologies Inc.
August 2013- July 2014 Inventory I Data Entry Clerk
• Performed efficient data entry using Dynamic AX and Microsoft Excel.
• Gathered, logged, and monitored shipping data.
• Assigned shipments to carriers in database.
• Shipping and receiving parts via UPS, FedEx and Purolator.
• Communicated with dispatchers, warehouses and customers regarding outgoing orders.
• Prioritized order security, accuracy and on-time pickup and Delivery.
• Properly secured items to prevent damage during transportation. TRI Marketing Group
July 2013- August 2013 Entry-Level Consultant
• Door-to-Door sales for various company clients.
Premium Cars Wholesale
June 2010 – August 2010 Secretary
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Reviewed applications for financial approval.
• Filed documents into an online ordering system.
Le Chateau
January 2009- June 2009 Stock Manager
• Organized store merchandise racks by size, style and color.
• Managed new arrivals and made available for stock.
• Completed stocking and organizing tasks in assigned sales area. EDUCATION
Sheridan College 2012 – Law Clerk
Humber College 2009 – Law Clerk
Fanshawe College 2008 – Law Clerk
Archbishop Romero Catholic Secondary School 2008
SKILLS
• Efficient multi-tasking
• Proficient with Microsoft Word, Excel, Ouick Books, PowerPoint, Dynamic AX software
• Excellent Communication
• Thoroughly accurate and detailed
• Fast Learner
• Organized
• Professionalism
• Teamwork
Contact this candidate