business, marketing, Customer Service

ANN NGUYEN

Email Address : ***.*****@*****.***

Skype : annguyen.0211 or phone number

Cell : 091*-***-****

OBJECTIVE

Working in a professional and active environment where the faculty and devotion are preferentially appreciated.

Getting more experience and knowledge in order to improve myself.

Getting higher and higher promotion in work.

SELF-APPRAISAL

Excellent English communication and written skills as well as ability to explain the text also in Vietnamese Language.

Computer savvy such as: Microsoft Word, Excel, Power Point, Access, HTKK 3.0.1, Internet.

Good communication skills, good presentation, organization skills and high sense of responsibility.

Can work better with a team and follow the rules especially in my work places.

Able to work under pressure.

Enjoy working and learning at the same time with other individuals especially in my work places.

Handling customer service inquires.

Able to establish and maintain long- term relationship with customers.

Able to interact with all types of customers.

Coming up with new and innovative merchandising ideas. EDUCATIONAL QUALIFICATION

Bachelor of Science

Name of Institute

Subject

Passing Year

GPA

: College of Technology and Industrial Management

: Business English

: 2012

: 6.8/ 10

Certificate

Name of Institute

Subject

Passing Year

GPA

: The Institute of Asian Studies

: Professional Secretary

: 2015

: 8.5/ 10

PERSONAL INFORMATION

Full Name

Nationality

Date of Birth

Permanent Address

Present Address

Marital status

Sex

Contact

: Nguyen Thuy An

: Vietnam

: November 2nd, 1990

: U47, Nguyen Huu Hao St, District 4, Ho Chi Minh City, Vietnam.

: AS. Fortuna, Mandaeu, Cebu City, Philippines.

: Unmarried

: Female

: 091*-***-**** ( you can contact me on Skype )

WORK EXPERIENCES

After my graduation in 2012 until the end of 2015: I owned my business on Cosmetic.

Importing Cosmetic from the Korea and American websites .

Doing Marketing by my own, advertising my products to everyone.

Communicating and Satisfying every types of customer including the most bad-temper people.

Solving a problem very well and quickly.

Recommending the proper items to customers.

Persuading customers to buy my products.

Because I wanted to get more experience in the different careers as well as to improve my communication skill with people, while doing my business, I did some Part-times jobs :

12/2009 - 6/2012: Part-time on Salesman in Tax center.

Selling souvenirs for foreign travelers.

Helping foreigners understand more about the cultures of Vietnam.

Processing sales quickly, accurately and efficiently.

Providing the highest quality of service to customers at all times.

Listening to customer’s needs and then making appropriate suggestions.

7/2012 - 3/2014: Part-time on Server in Lac Vien 3-star-hotel, Bui Vien.

Serving breakfast for foreigner customers.

Making them feel comfortable in the morning in order to start a new day.

4/2014 - 1/2015: Receptionist in Boat House Restaurant, Thao Dien, District 2.

Giving the customer‘s order, booking.

Welcome and guiding customers to the appropriate seats.

Receiving all calls and answering customer’s questions, inquiries.

Serving multiple customers in a short period of time.

2/2015 - 7/2015: Part-time for Garnier Men Foam – new product of L’Oréal.

Advertising and attracting customers in their new products.

Selling as many products as possible.

Executing marketing and visual merchandising initiatives.

Assisting customers with choices by providing them with information about products.

Participating in physical inventory counts.

At the beginning of 2016 until now: I have studied as well as worked as Marketer & Manager in Glant Academy, Mandaeu, Cebu City, Philippines .

Contacting and cooperating with new Vietnamese Agencies.

Introducing to Vietnamese market about quality of Glant Academy.

Making a brochure, website, advertise articles, so on.

Doing Digital marketing.

Managing and Arranging schedule, classes, rooms for students.

Solving any requirement and complaint efficiently. SOMETHING ABOUT MYSELF

Hobbies: I like eating, cooking and traveling.

Advantages:

- I am energetic, enthusiasm, patient, and can adapt my work in a quick way.

- I can manage and arrange my time as well as work well,can even work overtime to finish work early or because of company requirements.

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- The works I did are focus on improving my English skills and Communication Skills. All experiences I got are advantages for the reception job.

- I also have understood well the importance of work for the company, learned well my responsibilities and duties of the job that I was going to do.

- Handles multiple responsibilities simultaneously while providing exceptional customer service.

- Reliable and friendly Sales Associate who quickly learns and masters new concepts and skills.

I like to work abroad.

I am willing to work overtime as the company’s request.

I am willing to work extra at home if necessary, because I prefer to finish my duty as soon as possible.

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