Managerial Facilitations and Services

Nicole B. Aters, Ph.B

**** ******** ****** *********, ******* 46544

574-***-**** ********@*****.***

OBJECTIVE

Currently seeking a social services position within an environment looking for a competent, personable, and compassionate team player.

QUALIFICATION HIGHLIGHTS

Possess excellent oral and written communication skills with the ability to review, edit, and write correspondence

Simultaneously manage multiple projects related to resettlement, using community resources and contacts

Able to handle multiple projects concurrently, assertive, efficient, goal oriented, self-motivated.

EXPERIENCE

Mosaic 2013-Current

Direct Support Associate

Osceola, IN

Billing for in-service clients.

Implementation of ISP goals during Day Program hours for clients.

Ordering/purchase for Day program supplies.

Daily, weekly, and monthly in-service client on-hand cash ledger balance.

Primary DSA assignment to special circumstance in-service clients.

Church and Food Pantry donations.

Presented ideas for growth to the Community Relations Manager.

Implemented approved Community Relations idea for affiliations within the community.

DSM training program (recommendation-based).

Med Technician

Help At Home, Inc. 2013-2013

Direct Care Administration

South Bend, IN

Supported living and waiver site location care.

Client transportation for in-community activities.

Communicated directly with the families of clients served regarding coverage, transportation, and medical needs.

ISP documentation and implementation.

Retained to remain with client family during agency change to Mosaic.

The Addison on Main 2013-2013

Assistant Property Manager

Mishawaka, IN

Maintained accurate resident records and customer relations.

Worked with office staff to ensure prudent rent collection.

Produced delinquency reports on a monthly basis.

Scheduled site visits when necessary.

Worked with property manager to develop proactive teams.

Assisted leasing agents in marketing vacant space.

Accepted service requests from residents and route appropriately.

Coded all information in company provided property related database.

Wal-Mart Pharmacy 2013-2013 Pharmacy Technician

Mishawaka, IN

Directed queries of customers regarding the medications and doses prescribed to the Pharmacist.

Performed insurance billing, authorizations, and related tasks.

Assisted pharmacists in managing and organizing the pharmacy workload.

Facilitated the replenishment of drug stock and inventory.

Initiated patient contact for pharmacist supervised status updates.

Documented hard-copy prescriptions in compliance with both State and Federal laws and regulations.

South Bend School Corporation 2011-2013

Substitute Teacher

South Bend, IN

Time management: Using class time effectively and proactively.

Superior communication skills, especially verbal.

Interpersonal and team building skills.

Problem solving abilities.

Knowledge of emergency procedures (in case of injuries, fire, earthquake).

EDUCATION

American Public University Systems - Charleston, WV 2012

Bachelor of Arts, Philosophy

Achieved top 10% graduate recognition

3.76 grade point average (GPA)

Degree concentration: Ethics

Minor: Religion

Kaplan University - Davenport, IA 2013

Master of Science in Psychology

Thesis Track -Applied Behavior Analysis Specialization

Expected to graduate in 2017

SNHU - Manchester, NH 2014

Bachelor of Science in Forensic Psychology

Expected to graduate May, 2017

AWARDS/HONORS

Accepted invitation for membership to the Golden Key International Honour Society 2011-Present

LICENSE/CERTIFICATION

State of Indiana Substitute Teaching License 2011-Present

Medcor Certification: Parts A&B Mosaic - Osceola, IN

CPR Certification Help At Home - South Bend, IN

First Aid Certified Mosaic - Osceola, IN

VOLUNTEER WORK

Meals on Wheels 2013-2015

SJCPL: Homebound Delivery Bookdrop Program 2013-2015

Contact this candidate