Product Support Developer

MARK P. SHEEHAN

***** *** ****** *****, ***********, IN 46060

Cell: 317-***-****

****.*******@*****.***

Accomplished professional with 20+ years of IT experience including project coordination, lead and supervisory roles in the healthcare and manufacturing fields. Motivated and hard working with analytical and problem solving skills. Proactive, detail oriented and customer focused.

C#.NET

Visual Basic

SQL Server

SSRS

SDLC

IIS

Visual FoxPro

XML

03/2011 to Current

ZOTEC PARTNERS

Carmel, IN

Product Support Developer

Provided top-tier support for the company's medical billing software. Excelled at identifying root causes, proposing and developing corrections and enhancements using C#.NET, VB6, IIS and SQL Server.

Developed and maintained reports utilizing Visual Studio and SSRS. Provided after hours support for systems on an on-call rotation. Recognized by management as a top performer multiple times, including awards received through co-worker nomination.

02/2009 to 11/2009

ROEING CORPORATION

Indianapolis, IN

Software Developer

Under a contract for the FSSA division of the State of Indiana. Created application modules to administer funding for health and welfare benefit programs.

Created procedures for application, reporting, and data transfer with other state healthcare systems. Developed requirements, performed analysis and modeling for a system modernization effort. Leveraged data warehousing to optimize reports. Decreased run time of one report by over 99% from 20 min to under 10 sec.

05/2006 to 11/2008

CONSONA CORPORATION

Indianapolis, IN

Customizations Programmer/Analyst

Created customizations for the company's Made2Manage ERP software product. Gathered requirements, wrote detailed proposals, and performed QA for other developers. Managed projects for up to a dozen different clients at a time in different stages of design and development. Placed in charge of customization development and support for one of the company's largest multi-national clients.

Received a "Here's 2 You" award in September 2006 as well as the company's highest honor, the Customer SUMMARY

SKILL HIGHLIGHTS

EXPERIENCE

Service Award, during the first quarter of 2007.

Qualified for the highest tier of the department's incentive program 2 years in a row. 06/2005 to 05/2006

EDI CONSULTING GROUP

Elwood, IN

Developer

Created customizations and provided technical support for the company's EDI Link software product utilizing Visual FoxPro v8 and SQL Server 2000.

Gathered requirements, assembled work estimates and configured EDI document mappings. Created add-on modules to integrate with third-party products. Assumed ownership and maintenance responsibility for the company's customer and issue tracking application. Overhauled database and user interface to add features and improve efficiency. Followed up with customers to eliminate the company's issue backlog. 04/1996 to 03/2005

MYERS AND STAUFFER

Indianapolis, IN

Senior Programmer/Analyst

Initially hired as a Help Desk Representative. Promoted 4 times in 8 years. Created, maintained and supported systems using Visual FoxPro v9, SQL Server 2000 and Oracle 8i. Recommended system, process and security improvements. Optimized databases and streamlined reporting processes. Reduced database size by 60% and report run time by 92%.

Created a new help desk department. Managed a staff of two representatives. Trained a new Programmer/Analyst.

C#.NET, Visual Studio, Visual Basic, SQL Server, T-SQL, IIS, SSRS, Visual FoxPro, OOD/OOP, Oracle, SDLC, XML, HL7, Subversion, FTP/SFTP, VPN, VM, EDI, ERP

COURSE WORK: MANUFACTURING SYSTEMS ENGINEERING

Kettering University, Flint, MI

SKILLS

EDUCATION

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