Customer Service Manager

Syeda Mariyam Hossain

**** ***** **, ***** ******, UT 84020 801-***-**** ***********.*******@*****.***

Qualifications & Skills

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-Proficient in Microsoft Word, Excel, PowerPoint presentation

-Skilled in use of computers and new technology

-Proficient in usage of social media

-Proficient in preparing and conducting presentations to large audiences

-Comfortable in public speaking

-Customer Service and Sales experience

-Proficient in creating reports and charts

-Skilled in audio and video creation

-Skilled in use of multi-media software

-Proficient in research and preparing reports

-Fluent in English, Hindi, Bengali, and Urdu

-Very coachable; eager and quick to learn

Work Experience

ClearSource, March – December 2015

Sandy, Utah

Activities:

-Customer Service: answered customer calls regarding issues with products and warranties

-Recognized by management numerous times for exceptional customer service skills

-Experience in answering customer calls, answering emails, as well as live chat support

-Promoted to Human Resources Assistant – provided assistance to Human Resources Manager in organizing activities

-Assisted Human Resources Manager in scheduling and conducting pre-screening interviews for incoming job candidates

Nordstrom Rack, August – December 2014

Sandy, Utah

Activities:

-Provided excellent customer service.

-Merchandised the sales floor.

-Marked down the prices at regular intervals.

Carmen B. Pingree Center for Children with Autism, April – August 2014

Salt Lake City, Utah

Activities:

-Assisted lead teacher with preparing classroom.

-Involved in individual sessions with students and recorded the data.

-Planned activities for students on daily basis.

Education

Years Degree Institution

Graduated Masters Degree Sophia Girls College, MDS University

2013 Subject: English Literature Ajmer, India

Graduated Bachelors of Science Sophia Girls College, MDS University

2011 Subject: English Literature Ajmer, India

Graduated High School Diploma Sophia Senior Secondary School

2008 Ajmer, India

Extra-Curricular Activities

Blood Donation Camp, 2008 - 2011

Sophia Girls College, Ajmer, India

Activities:

-Managed and coordinated blood donation camp for the College.

-Developed flyers to promote the program and social marketing purposes.

-Used various strategies to recruit potential blood donors or volunteers.

-Assisted in designing pamphlets with positive messages about blood donation and dispelling the myths and misconceptions surrounding the issue.

-Implemented procedures to make the environment safe and clean for better public perception.

Female Foeticide & Female Infanticide Campaign, 2009 – 2010

Sophia Girls College, Ajmer, India

Activities:

-Participated in the campaign to raise awareness and to reduce the high incidence of female foeticide and infanticide in Rajasthan as the state has skewed sex ratio (~880 females per 1,000 males among 0-6 year old population).

-Developed posters and banner to protest against the practice.

Women’s Empowerment Project, 2010 – 2012

Sophia Girls College, Ajmer, India

Activities:

-Organized and participated in rallies and demonstration workshops to draw attention to widow remarriage issue. In some parts of Rajasthan, widows are not allowed to participate in social gatherings and cannot remarry. In some cases widows do not inherit their husband's property.

-Educated and informed women about gender equality and women’s rights.

Street Play Demonstrations, 2012 – 2013

Sophia Girls College, Ajmer, India

Activities:

-Participated in several street plays to demonstrate the social problems such as child marriage, dowry system, and dowry-related violence.

-Demonstrated the importance of education and increasing the rate of literacy in rural Rajasthan.

Academic Projects

Population surveys: Visited several villages to collect data using population survey from village residents. Entered the survey data into the computer database and conducted descriptive analyses. Developed summary research report and presented to the authorities to take actions.

Field Work: Involved in extensive field work for geography classes, conducted different types of topographical surveys (Chain & Tape Survey, Plane Table Survey, Prismatic Compass Survey).

Awards & Certificates

Certificate of Achievement, MA Final, First Class First (secured 1st position in class) at the Final Examination in English, Maharshi Dayanand Saraswati University (MDS) Ajmer, India (2013)

Certificate of Achievement, MA, First Class First, at the University Examination in English Literature, Ajmer, India (2012)

Certificate of Completion, 6 weeks Theater Workshop, Sophia Girls College, Ajmer, India (2009)

Certificate of Participation, theater “Bebasi Ki Bediya” organized by Spectrum Dramatic Club, Sophia Girls College, Ajmer, India (2008)

Award of Social Service for “Cancer Awareness Campaign” by Cancer Aid Society, New Delhi, India (2006)

Certificate of Participation in the Catholic Health Association of India’s “National Essay Competition”, Andhra Pradesh, India (2003)

First Prize, Mega Painting Competition, Dainik Navajyoti – Rashi Entertainment, Ajmer, India (2003)

References

Rebecca Morris 801-***-**** *******.******@**************.***

oHuman Resources Manager, ClearSource

Matthew Miller *******.******@**************.***

oTalent Acquisition, ClearSource

Dr. Shaheen Hossain 801-***-**** ********@****.***

oEpidemiology Manager, Utah Department of Health

*Additional references available upon request

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