Customer Service Human Resources

STEVEN J. GREENBLATT, Esq.

Admitted to the New York State Bar

*** ********* **** **********, *.Y. 11516

*************@*****.*** 516-***-****

PROFESSIONAL ACCOMPLISHMENTS AND SKILLS:

Accomplished manager, negotiator; trial, appellate and arbitration and Affirmative Action investigator and advocate

Legal researcher, writer; ombudsman, public speaker

Innovative leadership and cultural sensitivity training improved teamwork, increased customer satisfaction, enhanced employee engagement

Forestalled lawsuits, arbitrations and grievances based on proactive conflict resolution and comprehensive investigative techniques

CORE COMPETENCIES

Employee Relations Hearing, Arbitration Advocacy Investigations Coaching

Public Speaking Research and Writing Fraud Reduction

Affirmative Action Training and Development Conflict Resolution Negotiations

Professional Experience

Presenter, “Managing People”

Penn State Academy of Human Capital Development 2013-Present

Lecturer

Penn State University Univ. School of Labor and Employment Relations

Online graduate courses in Ethics, Human Resources 2016-Present

Director, Workforce Training and Development 2002-2015

S.U.N.Y. Downstate Medical Center

Additional Part-Time Duties:

Ethics Officer

2014 - 2015

Temporary Employment Counsel

2009 - 2010

Acting Affirmative Action Officer

2002 - 2008

Create unique training designed to restore or maintain organizational health and vitality, including:

Leadership Skill for the 21st Century Cultural Sensitivity and Customer Service

Performance Management Respect in the Workplace Bias Reduction

Separate responsibilities focused on recognizing and resolving organizational problems:

Facilitate resolution of workplace conflict, salvaging relationships, avoiding grievances

Spearhead Employee Satisfaction Initiative

Create outplacement program for 700 employees to facilitate downsizing, restore calm

Director, Labor Relations

S.U.N.Y. Downstate Medical Center

Ethics Officer

Part-Time Duties in addition to serving as Director of Labor Relations:

1987 - 2002

Director, Affirmative Action and Supervisory Training

1987 - 2002

Improved trust and communication by establishing and maintaining collegial relations with 8 bargaining units

Reduced fraud through cutting-edge policies in time and attendance, sexual harassment, discrimination

Safeguarded the best interests of the patients and the institution through creative, negotiated case resolutions

Reduced fraud in the administration of Time and Attendance, Ethics, Workers Compensation

Prevailed in every employment claim in state and federal courts, EEOC and Division of Human Rights

New York State precedent on supremacy of patient rights–David Young v. S.U.N.Y., 566 N.Y.S.2d 79 (1991)

Significantly reduced arbitrations and grievances

Deputy Inspector General/Department Advocate

New York City Department of Sanitation - Inspector General’s Office 1983 - 1987

Restructured presentation of trials to streamline disciplinary system of over 4,000 cases annually

Reduced fraud in time and attendance, substance abuse, sexual harassment, workers compensation

Crafted innovative policies and procedures

Presented training for all new supervisors and employees

Novel training program for attorneys and investigators in investigative and trial techniques

Director, Criminal Justice Appellate Reference Service

New York State Division of Criminal Justice Services 1982 - 1983

Appellate Counsel to district attorneys in twenty-three counties in the Third and Fourth Departments

Editor of primary legal resource for state prosecutors, monthly Criminal Law Review

Mounted mandatory weeklong training conferences for new prosecutors statewide

Law Secretary to the Administrative Judge

Supreme Court, Bronx County, Criminal Term

New York State Office of Court Administration

Managed personnel and operational matters; reduced vast court backlog

Drafted decisions for Administrative Judge; advised judges, law secretaries

1980 - 1982

Assistant District Attorney/Trial Supervisor

Bronx County District Attorney’s Office-Supreme Court and Appeals Bureaus

1976 - 1980

Trial and Appellate Attorney

Trained and supervised 16 novice appellate attorneys in investigative and trial techniques

Managed trial calendar by ensuring ready cases as Trial Supervisor

Trial Preparation Assistant, New York County District Attorney 1974-76

Education

LL.M. in Labor Law GPA 3.54 New York University Law School 1981

J.D. cum laude New York Law School 1976

Associate Editor, Law Review; Evidence Awards

B.A. cum laude Brooklyn College 1971

Awards Received

Bridge-Builder Award: Employee Satisfaction and Engagement Initiative

Fennell Award for Excellence in Training, NYS Training Council, NYC Chapter

NYS/CSEA Labor Management Award for Quality of Work Life

Stockman and American Jurisprudence Awards in Evidence

Full scholarship to NYU Robert F. Wagner Graduate School of Public Service

Recent Published Papers and Activities

“Teaching ‘Business Ethics’ as a Sequitur”, 5 Ethics in Biology, Engineering & Medicine 207-47 (2014).

Solo 3.5-hour continuing legal education webinar on 21st-century discrimination. http://www.lexvid.com/missouri-cle/elimination-of-bias

Authored chapter on Employment in Risk Management in Healthcare Institutions, F. Kavaler, Ed., Jones & Bartlett Learning, 2012, pp. 61-95. http://samples.jbpub.com/978**********/45656_CH03_Kavalar.pdf

Former Adjunct Professor, S.U.N.Y. College of Health-Related Professions, Queensborough Community College;

Pro Bono Arbitrator, NYC Small Claims Court. Steven Greenblatt, Esq. www.linkedin.com/in/StevenGreenblatt *************@*****.***

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