Management Customer Service
Resume:
Michael Genovese
**** **** ****** ****** *** Chicago, Illinois 60607
*******@***.***
Professional Experience:
Sugar Factory Restaurant
Asst. General Manager
April 2016 to Present
*Responsible for opening and closing of restaurant security
*Training, hiring, motivating, all front and back of house staff
*Increasing all reservations and monitoring of OPEN TABLE system
*Nightly P&L Management for increasing better profitability
*Working with other management to increase productivity
Italian Village Restaurant
Asst. General Manager
December 2015 to March 2016
*Responsible for closing of restaurant
*Responsible for severs nightly checkout and balances
*Night P&L Management
*Management of front and back of house staff
Rosebud on Taylor
Restaurant Manager
August 2015 to December 201
*Responsible for closing of restaurant
*Responsible for severs nightly checkout and balances
*Nightly P&L Management
*Management of front and back of house staff
Bella Familia Naperville, Illinois
Director Of Operations 2013 thru July 2015
*Hired and trained all front and back of house staff
*Developed all menus, cocktail programs and wine list.
*Responsible for all budgeting and cost controls
*Team building, training and supervision of all departments
*Safety, sanitation and quality control
*Marketing and sales
*Payroll and P&L management
Natalino's Italian Steakhouse Chicago, Illinois
Owner Operator
2008 - 2013
*Designed, built and furnished the restaurant and lounge
*Hired and trained all front and back of house staff
*Developed all menus, cocktail programs and wine list.
*Responsible for all budgeting and cost controls
*Team building, training and supervision of all departments
*Safety, sanitation and quality control
*Marketing and sales
*Payroll and P&L management
Other Skills and Attributes
Team building
Staff training
Purchasing
Inventory management
Quality assurance
Safety management
Customer service
Marketing and sales
Payroll and P&L
Excellent problem solving
Strong administrative skills
Self motivated
Excellent communication skills
Committed to the highest professional performance standards
Personal and Professional References Available Per Request
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