Customer Service Manager

Heather Cook

**** ******** ***. *.*. Box ***.

Glenside, PA 19038

***************@*****.***

Phone: 215-***-****

SUMMARY OF QUALIFICATIONS / LICENSES:

*Class (A) COL W l-Air breaks, Passenger, Hazmat Endorsements

*Certified PA COL Skills Examiner

*PA Certified State Safety & Emission Inspection License

*Trained to read Map Grids,Biue Prints,GasNolt Meters

EMPLOYMENT HISTORY:

April 2010 - Present: Septa Philadelphia, PA

Bus Operator

To safely transport passengers and/or customers to and from assigned

destination points throughout the Philadelphia Metro area on an accurate

timed schedule; Other duties when needed is to provide shuttle services, do bus

swap from depot to depot.

July 2007 - Penn Dot

April 2010: Driver License Examiner Philadelphia, PA

To conduct a standardized examination to evaluate the skills and competence of

the Commercial or Non-Commercial applicants. AII exams consist of knowledge

of PA State codes, road rules, laws, and traffic control devices. Administer a

practical driving skills to ensure all applicants can handle and/or operate the

vehicle in a safe manner. Other duties to oversee Third Party COL Testing Sites;

To ensure that all compliance were meet by checking files, certificates, and state

scoring is up to code and/or current.

April 2015 - Moriarty Consultants, Inc.

July 2007 Consultant/Driver Skills Trainer Pittsburgh, PA

Responsible for teaching and/or training new hires, staff members, and

attendants basic drivers education, defense driving technic, and how to transport

disable and elderly passengers ensure all transport vehicels according to PA State

Laws, Codes are in compliance with Inspection Stickers, Insurance cards, and

Registration papers; also checking monthly maintenance vehicle mileage logs.

February 2002 - Original Styl’n Automotive Pittsburgh, PA

July 2007 Auto Mechanic

Service and/or repair vehicles and light trucks such as oil changes, tune-up,tire

rotations, brake repairs lube jobs, and transmission/engine replacements. Also certified to perform PA State Safety & Emission Inspections, responsible for overseeing three other employee, work schedules, payroll ordering supplies,(auto parts, paints)and disposal hazardous materials(motor oils, anti-freeze, old-leaded paints and parts).

February 1997 – AT&T Broadband Cable CO. Pittsburgh, PA

September 2001 Cable Installer / Service Technician

Perform cable installation and cable repairs for residential and commercial customers aria! cable stands, underground pods/pegs, trouble shoot cable power outages, and fuse replacements

EDUCATION:

2002 Allegheny Community College Nevilles Island, PA

Pennsylvania State Safety & Emissions Course

Certified & Licenses to perform vehicle inspections

1989 Cheyney University Cheyney, PA

Engineering GPA: 3.5

Contact this candidate