Sales Customer Service
Resume:
Shannen V. Kelley
*******.******@*****.*** *** N. Clinton Ave Patchogue NY, 11772 631-***-****
Objectives
To obtain a full time position with a company where I can utilize my management and sales experience, offer outstanding customer service, and continue to grow as a professional.
Education
Suffolk County Community College, College Road, Selden NY 11784
2012-2013 (Major) Psychology; (Minor) Business
Patchogue Medford High School, Buffalo Avenue, Medford NY 11763
2008-2012 – Diploma
Experience
Kenneth Cole 515 Tanger Mall Drive, Riverhead NY 11901
Visual Merchandiser; Sales Lead -> Assistant Manager 11/2015 – Present
Sales Lead/Assistant Manager
Meet or exceed sales plan and KPI goals (UPT, ADT, Conversion)
Communicate and hold team accountable to meet store and division goals
Analyze reports and work with Store Manager to create innovative solutions to drive sales
Contribute entrepreneurial ideas and events to further increase store profitability
Demonstrate behavior that is reflective of company’s Core Values and Mission Statement
Elevate the consumer journey by ensuring an authentic and unique experience
Provide ongoing training and coaching utilizing our selling model and product knowledge
Managing Clientele Program to build and strengthen lasting client relationships
Ensure store and staff is representative of brand culture through appearance and behaviors
Maintain and elevate visual presence by ensuring directives and standards are met
Lead and encourage staff to participate in company initiatives
Show initiative in daily activities and approach
Provide clear, consistent communication to our internal and external client
Network, recruit and source top talent
Elevating associate performance and development
Manage conflict resolution in a timely manner
Demonstrate commitment to continual personal development
Complete all operational tasks and directives on time and as directed in Policy & Procedure
Protect Company assets by adhering to all Loss Prevention Policies and Procedures
Manage payroll to goal accounting for traffic and business trend
Managing inventory by forecasting merchandise sell through and turn over
Visual Merchandiser
• Conceptualize visual merchandising strategies and ensure that their implementation is done in a positive manner
• Devise plans to encompass the store’s complete look in terms of visual appearance reflective of company’s standards.
• Dress mannequins in clothes that are on the top range within the store
• Make sure that other decorations on the window display are handled in an aesthetically pleasing manner
• Ensure that all visual displays that work well with the company image are procured in a time efficient manner
• Devise new ideas for window displays, sales floor displays, promotional merchandise.
• Formulate and implement marketing gimmicks with a view to attract customers to step inside the shop
• Make sure that the store environment is welcoming and ambient
• Ensure that store displays are changed according to weekly, monthly or seasonal themes
• Interact with customers to determine changes that should be made to make the store more attractive
• Handle inventory management and stocking activities
• Ensure that both window display and store areas are kept clean and functional at all times
• Make sure that window displays depict the style and message of the company
Lid’s Lockeroom Smith Haven Mall, Lake Grove NY 11755
Store Manager 12/2014 – 05/2015
Served as store lead, implementing and executing procedures to ensure maximum profit.
Directed both opening and closing procedures such as maintaining company’s expected condition of store, counting registers and safe, deposits, and communication of results with District Manager.
Lead all preliminary and final interviews for prospective employees.
Having final and official say on all things regarding store.
Trained, coached and managed all other staff members.
Received and processed all incoming shipments, as well as store transfers.
Performed sales associate roles when necessary.
Undergo company’s policy and procedures to remain consistent and up to par with changes regarding the store.
Nautica Tanger Outlets, Riverhead NY 11901
Sales Lead (Keyholder) 06/2015 – 11/2015
Demonstrated leadership in driving sales and profitability by achieving or exceeding all established store and individual goals.
Strong customer service and retail experience.
High levels of visual and merchandising standards.
Ability to work in a fast paced environment.
Open and close store, count register and safe, drop off deposits.
Act as manager on duty.
Fill out paperwork as needed.
Restock and replenish sales floor.
Receive and process shipment.
Always follow company policy, procedures and store guidelines.
Served as store lead, implementing and executing procedures to ensure maximum profit.
Directed both opening and closing procedures such as maintaining company’s expected condition of store, counting registers and safe, deposits, and communication of results with District Manager.
Lead all preliminary and final interviews for prospective employees.
Having final and official say on all things regarding store.
Trained, coached and managed all other staff members.
Received and processed all incoming shipments, as well as store transfers.
Performed sales associate roles when necessary.
Undergo company’s policy and procedures to remain consistent and up to par with changes regarding the store.
Justice Tanger Outlets, Riverhead NY 11901
Sales Lead (Keyholder) 08/2014 – 11/2014
Demonstrated leadership in driving sales and profitability by achieving or exceeding all established store and individual goals.
Strong customer service and retail experience.
High levels of visual and merchandising standards.
Ability to work in a fast paced environment.
Open and close store, count register and safe, drop off deposits.
Act as manager on duty.
Fill out paperwork as needed.
Restock and replenish sales floor.
Receive and process shipment.
Always follow company policy, procedures and store guidelines.
Served as store lead, implementing and executing procedures to ensure maximum profit.
Directed both opening and closing procedures such as maintaining company’s expected condition of store, counting registers and safe, deposits, and communication of results with District Manager.
Lead all preliminary and final interviews for prospective employees.
Having final and official say on all things regarding store.
Trained, coached and managed all other staff members.
Received and processed all incoming shipments, as well as store transfers.
Performed sales associate roles when necessary.
Undergo company’s policy and procedures to remain consistent and up to par with changes regarding the store.
Target Veterans Memorial Hwy, Commack NY 11725
Overnight Merchandise Flow Team 06/2014 – 09/2014
Unload shipment and process.
Sort, unpack and prepare merchandise for the selling floor in an efficient manner.
Move merchandise within the store as required including to and from stock room to sales floor.
Maintain all visual aspects of merchandise throughout the store abiding by company’s policies and procedures.
Toys “R” Us Sun Vet Mall, Sunrise Hwy, Holbrook NY 11741
Special Rights Team Member 09/2011 – 04/2014
Interacted heavily with customers on sales floor and cash register.
Utilized company selling approaches to create an enriched customer experience.
Assisted in maintaining a well-stocked and neat sales floor appearance.
Acted quickly to address customer concerns and provide resolutions.
Worked in multiple departments to help customers and the store team to achieve daily results; i.e, register, electronics, customer service, back of house and sales floor.
Obtained manager numbers to override returns, exchanges, etc.
Became a Visual Merchandising Associate.
References: Available upon request.
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