Kathleen J Martin

*** ****** ***

Akron, OH *****

330-***-****

Objective: Position as a Data Entry Clerk

Experience

Retired US Air Force Intelligence Analyst. Positions include Computer Operator- creating and running queries to extract intelligence information for specific databases and analyzing the information for the Joint Strategic Target Planning Staff. Intelligence Computer Applications Manager and Instructor. Self-taught computer applications, and created student guides. Instructed clients at the local and national level.

Foreign Language Program Manager for the Defense Attache system. In newly created position, researched and and analyzed client requirements to develop best ways to support clients. Formulated and compiled Standard Operating Procedures to ensure best data accuracy and completeness.

Chief Administrative Assistant and Computer Instructor - Ethan Allen Home Interiors. Trained personnel on newly installed computer applications for the ordering process. Performed end of day, week, month, and quarterly balances. Provided customer support, tracking orders and resolving conflicts. Operated multi-function printing machine. Ordered store supplies as needed.

Call Center Representative - Merck Pharmaceuticals. Accepted incoming client phone calls for medication fills and refills. Resolved customer disputes and misunderstandings concerning their pharmacy insurance coverage. Identified unfortunate clients that needed in-person help with their medications and aid in their remittance procedures.

Education

Masters Degree - Information Systems - University of Phoenix

Bachelors Degree - Foreign Language - University of Nebraska

Associates Degree - Analyst Applications - Community College of the Air Force.

Cerification - Medical Assistant - Everest Institute

Security Clearance - Former Top Secret/SCI

Interests

Technology, horse riding, gardening, reading, music.