Customer Service Manager

Jasmine Townsend

Hard worker, motivated, quickly skilled, love a new experience

Madison, AL 35756

*************@*****.*** - 256-***-****

Finances, marketing, customer service, community work Authorized to work in the US for any employer

WORK EXPERIENCE

Store Manager

Titlemax - Madison, AL - February 2014 to Present

Responsibilities

Title Loans, Marketing in the community, Business appearance, Payments, Marketing calls, Field Visits, Repo paperwork, Refinance loans, organized events, Deposit runs Accomplishments

I started off as a Customer service rep. I focus on the customers needs well and with the growth changing for the best I was promoted to Assistant Store Manager/Sales Representative. I was promoted to Store Manager of Madison, AL branch. I love to meet and speak to new people. I want to drive this store to be become better then it already is. I travel for store meeting and train the CSR in the store. Hard work and dedication is what drives a business to succeed.

*Skills Used

Customer Service, Money handling, Appearance of Business Grill Master, Alley Cooridinator, Assembler

Red Lobster - Huntsville, AL - May 2013 to February 2014 Assemble the food onto plate

Keep salad bar clean, organized

Keep drink area clean, organized

Open/clean work area

Follow proper procedures

Keep floors/ work area clean, organized

Agent

Liberty National - March 2013 to May 2013

Sold life insurance to past and present clients

Worked on Microsoft

Keep work area clean

Work multiple lines with clients

Worked out on the field

Certified Shift Manager

McDonalds - Madison, AL - November 2011 to March 2013 Enter data that opens/closes the system

Manage employees, cash, and make sure the customers are having a great experience Process employee files and work schedule

Handles various paperwork

Maintain/run office in managers/owners absence

Crew Member

McDonalds - Madison, AL - September 2009 to October 2011 Greeted customers as they entered the restaurant

Order taker/cashier

Runner (prepared customer's orders)

Prepared/Cooked the food

Cleaned restrooms, swept, mopped floors, and informed supervisor of all safety hazards EDUCATION

Accounting

Calhoun Community College - Decatur, AL

May 2011

Diploma

East Limestone High School - Athens, AL

May 2009

SKILLS

Quick learner, multi-task well, excellent time mangement skills (7 years) ADDITIONAL INFORMATION

QUALIFICATIONS:

Work well without supervision

Superb attendance record

Ability to prioritize and remain focused on the essence of an issue Excellent with customer support services

Skilled at learning new concepts quickly while working well under pressure

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