Document Control / Training Specialist

Sharon M. Gibson

270-***-**** – ******.********@*****.***

PROFESSIONAL PROFILE

A proven and successful Document Control/Training Specialist who possess vast knowledge of document control/training schemes and a relentless drive in implementing/improving viable programs. Passionately strives to meet goals/objectives by utilizing team building and ensuring cross functional/stakeholder collaboration while exhibiting professional values and standards. Masters new technology/processes quickly to ensure company goals and objectives are met or exceeded

PROFESSIONAL QUALIFICATIONS

Experienced Document Control Coordinator/Specialist and Trainer/Training Specialist

Lean Manufacturing and Six Sigma Green Belt Certified

Competency Based Training System Team Leader

Microsoft Office 2010; Outlook; Lync; SharePoint 2010, HOS 7

Compliant Pro, SAP R3 multiple modules

PROFESSIONAL EXPERIENCE

Collabera, Morristown, NJ Aug 2015 – Present

Quality Support Analyst (BP North America, Naperville, IL)

Assists with process development, system requirements, configuring and testing of new Quality Management System (Compliant Pro)

Compiles monthly quality incidents and safety reports to track and monitor trends

Maintains document control integrity utilizing established policies and procedures

Ensures Lab SOPs are complete, accurate and issued in compliance with BP’s guidelines and standards

Reviews and edits global quality documents and SharePoint sites for content, compliance, accuracy, etc.

Develops and monitors controlled documents review timeline to ensure documents are audit-ready at all times

Proofs and edits documents to ensure standardization and accuracy

Communicates with global stakeholders to determine and resolve gaps in processes

Investigates processes, resulting in 15% of processes being updated

Designs SharePoint sites for global quality and safety-related documents, improving accessibility and availability

Cor-tech, Atlanta, GA Sept 2013 – Jun 2015

Document Control/ Training Specialist (Salisbury by Honeywell, Bolingbrook, IL)

Ensured ISO 9001 documentation requirements were met in an ever growing controlled document system (over 1000 documents)

Established and Administrated SharePoint sites with controlled document libraries improving document accessibility by 50%

Designed/Implemented and Trained team on processes, guidelines and requirements of site’s Document Control System

Defined and standardized format/content of the different controlled document types

Developed SharePoint workflows reducing approval time from 15 to 5 days

Conducted training classes on SharePoint, Document Control Process, other as needed

Collaborated with Team Leaders and Stakeholders to develop best practices

Participated on Rapid Problem Solving Teams (quick Root Cause Corrective Action) to determine root causes and develop action plan to resolve the issue

Logged and tracked Engineering Change Orders

A valued member/contributor of the Quality and Honeywell Operating System teams ensuring progress in site’s maturity

NewPage (formerly MeadWestvaco), Wickliffe, KY 1988 – 2009

Training Specialist/Lead 1999 – 2009

Developed company-wide SAP profiles, reducing number of profiles by 120%

Designed user-friendly forms improving employee reporting time by 75%

Secured state training grants and tax credits resulting in $150,000 savings

Facilitated self-directed work teams developing employee soft skills enhancing cross-functional team environment and collaboration

Coordinated all logistics for training needs included tracking training budget

Negotiated contracts for training products and services resulting in savings of 20%

Implemented competency-based training system that improved safety and performance by 50%

Developed transaction/task specific training aides to assist end users

Maintained training facility including equipment

Interviewed prospective employees using the Nowlin process

Conducted new employee orientation and training

Developed training material at various levels to improve skills

Participated on Corporate Rapid Action Team selecting a company e-learning system executing a $250,000 budget

Maintained document control system as well as security for several systems

ERP Implementation Training Lead 2004 – 2005

Mapped employees to SAP functions to determine training

Scheduled 400 attendees in 8 training rooms with 30 instructors

Coordinated all logistics to meet training deadline

Documented training and reported results to management

Secured all training equipments needed for 8 training rooms

Conducted SAP instructor-led classes as well as coaching

ERP Site Facilitator 1998 – 1999

Accounts Payable and Payroll Clerk 1996 – 1998

Information Processor 1988 – 1996

ACADEMIC QUALIFICATIONS

2005-2007 Mid-Continent University, Mayfield, KY

Bachelor of Science in Business Management, graduated magna cum laude

1987-1999 Paducah Community College, Paducah, KY

Associate of Applied Science in Office Administration, graduated with high distinction

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