Customer Service Microsoft Office
Resume:
Carie Longfellow
Jacksonville, NC 28540
***************@*****.***
OBJECTIVE:
To obtain a challenging yet innovative and exciting position where I can utilize my management and organization skills as well as maximize my quality assurance, program development, and training experience. I work well with others, very dedicated, organized and a hard-working individual. I feel I could be an excellent asset to your company. I am also proficient in all Microsoft programs as well as One-Site, Yardi, DS400 and other various programs to meet requirements in a timely manner.
WORK EXPERIENCE:
Leasing Professional (LIHTC) October 2015 – July 2016
Meadow Gate, Glenstal (55+), Phoenix Park II Jacksonville, NC
•Lease vacant and or on-notice apartment homes, answer any and all questions including but not limited to resident and non-resident concerns. Consistently remaining state accurate on all files, including consistent auditing and keeping within compliant state and federal standards.
•Accounts receivable, accounts payable, filing, and keeping offices organized and filed accurately
•Currently utilizing the Yardi systems
Community Manager (Conventional) July 2013 – September 2015
Charleston Place Apartments Jacksonville, NC
•Assist residents and prospects daily to ensure resident retention and sales of apartments homes
•Accounts payable, accounts receivable, estimates, quality control
•Daily, weekly and monthly reporting to supervisor as well as annual budget
•Overseeing and managing a full staff
•Ensuring monthly payables meet budgeted requirements
•Friendly and outgoing personality daily
Community Manager (Section 8/LIHTC) February 2011 – July 2013
Maple Street Apartments Lebanon, KY
•Completed accounts receivable and accounts payable on a weekly basis
•Provided upstanding customer service, consistent care for the property and overseeing of staff, as well as weekly schedules & Human Resources
•Supervised resident programs & marketing
•Prepared budget comparisons, financials, vendor lists and file auditing
•Complete knowledge of advanced Microsoft Office, Yardi, AS400, Paycom & Grace Hill for monthly & annual training for all staff members
Administrative Assistant (H.O. Assoc.) September 2007 – February 2008
Marina Grande Holly Hill, FL.
•Provided a wide variety of administrative and staff support services including but not limited to Human Resources
•Perform office work directly related to property management
•General business operations of the association
•Assistance with employee payroll, budget preparation, control of records and reports regarding operations, personnel changes, etc., and emergency service duties
Community Director (LIHTC & Conv.) October 2003 – March 2007
Newport Sound Apartments New Smyrna Beach, FL.
•Completed accounts receivable and accounts payable on a weekly basis
•Provided upstanding customer service, consistent care for the property and overseeing of staff, and weekly schedules, Human Resources
•Supervised resident programs, marketing
•Prepared budget comparisons, financials
•Complete knowledge of advanced Microsoft Office, Yardi, AS400
Leasing Professional (LIHTC) December 2001 – September 2003
Charleston Place Apartments Holly Hill, FL.
•Performed the leasing of apartments, answering phones, setting appointments, viewing apartments, order office supplies
•Proficient in Microsoft Office, AMSI, Filing,
•Provided care for the property, customer service Resident Programs, Kids Club Organizations, Renewals and Re-certifications, Resident Functions, Touring Apartments, Marketing, Follow up, Processing and Approvals, Pulling Criminal Backgrounds on all applicants
CERTIFICATES:
•40 Certificates in various areas in the field of management including but not limited to Time Management, Royal Treatment, Microsoft, etc.
•Business Concepts
EDUCATION:
Associates of Science in Business Administration
August 2006 – August 2008
Colorado Technical University
Colorado City, CO
•Management Transcript Available upon request
•GPA: 3.2
•Relevant Coursework:
•Academic and Professional Success
•Professional Communication
•Business Law and Fundamentals of Management
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