Nursing Home Care
Resume:
Norma Lindsey
Knoxville, Tennessee 37922
SKILLS
Able to manage and implement programs. Solid ability to make decisions both routine and difficult in Fast paced and high-stress environment. Can identify process improvement opportunities and present solutions and recommendations.
EMPLOYMENT
2012 – Oct 2014 Site Manager for Summit Medical Group of Oak Ridge
Responsible for overall management of the practice, which had nine providers and staff of 30 associates. Areas of management include budget, payroll, accounts receivable, staff development and performance improvement activities.
2011 – 2012 Brakebill Nursing Home Assistant Administrator
Responsible for 204 bed SNF/ICF Facility. Provided support to the Administrator in the areas of clinical oversight, State/Federal Regulatory Compliance and quality improvement activities. Demonstrated problem solving and work flow management skills.
1995 – 2010 Health Service Line Leader for Care Continuum,
St. Mary's Health System, Knoxville, Tennessee
Responsible for Home Care and Hospiually. Other service area responsibilities include DME, Infusion, Transitional Care, Behavioral Services, Residential Hospice, Holston Health Care, Assisted Living, Acute Care, Med-Surgical, Orthopedics, and Palliative Care.
1993 – 1995 Operational Home Care Consultant with:
Alpha Medical, Inc., Chattanooga, Tennessee
Services provided include contract negotiation, clinical oversight, liaison with State, Federal and Fiscal Intermediary, medical record/utilization review audits, agency evaluations, TQM/CQI Training and Policy Procedure development for both hospital and free standing agencies.
1989 – 1993 Director of St. Mary’s Home Care Services
Responsible for multi-branch agency that exceeded 96,000 home care visits annually. Attained both Joint Commission and annual State Survey Accreditation with exemplary scores and no deficiencies. Scope of services included all professional disciplines, hospice, DME and a joint venture to provide private duty services. Reported directly to Senior Vice President of St. Mary's Health System, Inc.
1984 – 1989 Administrator of Quality Assurance,
Brakebill Nursing Home, Knoxville, Tennessee
Brakebill Nursing Home is a Qualify Certified facility with 222 beds.
Responsibilities included: clinical oversight, Q.A. Studies, Utilization Review, certifications, survey compliance and staff education.
1980 – 1984 Medicare Director, UpJohn Health Care Services
Promoted to overall Service Director with development of services for all insurance programs. Responsibilities included marketing, public relations, budget, Medicare/Medicaid regulations, Utilization Review, Quality Assurance and Strategic Planning.
EDUCATION
1968RN Diploma graduate
Johnston-Willis School of Nursing
1980Licensed Long Term Care Administrator
State of Tennessee
1998Certified Home/Hospice Care Executive
SKILLS / STRENGTHS
Critical Thinking Skills
Effective Communicator
Strategic Planning
Business Acumen
TQM/CQI Philosophy
Networking / Liaison with physicians and primary care providers
PROFESSIONAL / PERSONAL INTERESTS
I have been an active AKIMA member for seven years, participated in multiple TAHC committees and have acted as a guest speaker at LMU, Sertoma and other community organizations.
1996 St. Mary’s Tribute to Service Aware
Sustaining AKIMA member – 15-years
THA – Nurse of Distinction Award – 2001
Member of THCA
President of Statewide Coalition – Tennessee End-of-Life Partnership 2001-2003
CQI Facilitator
Board Member of St. Mary’s Villa’s HUD Housing
In addition, I am involved with Big Brothers/Big Sisters, Knoxville Women’s Shelter and Dogwood Arts.
REFERENCES
References will be supplied on request.
ACCOMPLISHMENTS
1.Initiated the planning and subsequent development of the region’s first Residential Hospice Facility.
2.Coordinated the first Knoxville community-wide conference on death and dying, which was attended by over 450 people.
3.Financially and clinically turned around a freestanding facility within 18 months – positive bottom-line. Improved employee retention and successful state surveys.
4.Opened and managed a 25-bed sub-cute SNF unit for St. Mary’s in 1995. Unit has met all objectives/goals. ADC of 20 successful surveys, both state and JCAHO.
5.Developed two branch offices in home care.
Contact this candidate