Manager Customer Service
Resume:
Glenn Smith
Mesa, Arizona
*****-*********@*******.***
Summary
Graduated from refrigeration school ( R.S.I.) in 1987. My current job title is Warranty and Return's Clerk.
My position entails receiving warranty return parts, corresponding with manufacturer's on new and warranty
parts for the proper dispensing of credit. I am employed with a Nationwide A/C & Refrigeration & Heating
Company. ( A.R.S. Inc.) I have been employed with them since August of 1998. Previous to that I was Parts
Manager at Goettl A/C. I supervised 2 locations and had three employees. I was a warehouse Manager for 2
years prior to that. Employed at Alpha Omega Publications where I was responsible for 2 working shifts and
76 employees. We ran a 99.9 percent accuracy rate out of my warehouse, we shipped world wide. I am an
inventory specialist, I have been in the A/C industry for 20 years and warehousing for the last 30 years. I
believe my skills working in the A/C & heating industry, added with my experience in management will have
a direct effect on my ability to exceed in this position
Objectives
I Will bring a good work ethic and attitude to the company. I hope to ensure future business through good
customer service and people skills. My personal objective is to obtain a position where my skills, knowledge
and experience are appreciated.
Education
Central High School Waterloo, Iowa; May 1976
The Refrigeration School. Phoenix, AZ; 1987
Employment History
Alpha Omega Publications Mesa & Chandler, Arizona
Warehouse Manager January 1987 – August 1996
Goettl A/C Phoenix, Arizona
Parts Manager August 1996 - April 1998
American Refrigeration Supplies Inc. Phoenix, Arizona
Warranty & Returns Clerk April 1998 – August 2016
References
Ricoh USA - Associate Tech.
Joe Covert 1061 S. Revere. Mesa, Az. 85210
***.********@*****.***
Retired
Mary Linn Jensen 4271 S. Peggy Lane. West Valley City, Utah 84120
********@*****.***
Walmart
Linda Jonielunas 3018 S. El Dorado Mesa, Az. 85202
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