Writer editor proofreader customer-service languages tech-support

Andrew Cameron

Hauptstrasse ***,

D-***** Berlin

Telephone: +49-176-****-****

E-mail: **.*******@*****.**

CURRICULUM VITAE

PROFILE

My considerable professional-experience in editing, writing and research for education, film production and several web-sites has grown to include a passion for computer technology and has made me proficient in IT support. Over my career, I have proved my excellent team-spirit and reliability. I am trilingual and have taught English internationally, which developed my ability to be highly attentive and supportive in any working environment. I am adaptable and highly organized and enjoy taking on new challenges.

PERSONAL INFORMATION

ANDREW CAMERON

Address: Hauptstrasse 109, 10827 Berlin

E-mail: **.*******@*****.**

Date of birth: 11.06.1971

Nationality: British / Canadian

Marital status: single

AVAILABILITY

As per agreement

PROFESSIONAL EXPERIENCE

10/15 – current eKomi Feedback Company, Germany

Customer-Feedback Manager

Evaluating online reviews in French

Providing client and end-client customer-care by phone and e-mail 12/14 – current YouGoFar Productions, UK

Script Reader

Writing evaluations on film-scripts for production 07/14 – current WWT – Worldwide Translation Services, Switzerland Translator and proof-reader

Edited for grammar, style, content, consistency, and formatting

Translating legal, technical and general texts from English into French and vice-versa 05/14 – 06/15 DP DHL, Czech Republic

Desktop-Support Analyst

Tech-supporting DHL agents in Francophone countries

Assisting with software and hardware problems

Escalation and delegation to other support teams 03/14 – 03/14 Jiggly Pig Comics, Canada

Copywriter

Wrote biographies and testimonials on contract to deadline 11/11 – 02/12 Toonari Post, USA

Writer/Editor

• Wrote articles for on-line news magazine

• Selected and edited others’ articles

01/10 – 08/10 Anglia Ruskin University, UK

Researcher

• Organised sensitive corporate projects according to minutes 12/08 – 07/10 Seeley Historical Library, University of Cambridge, UK Junior Library-Assistant

• Book shelving and circulation; responsible for library opening/closure; fine-collection; invigilating 11/06 – 07/10 Disability Resource Centre, University of Cambridge, UK Non-Medical Assistant

Mentored/counselled students with Asperger’s Syndrome; took notes + exam; collected books 08/09 – 10/09 John Smith & Son Group Ltd., UK

Retail Bookseller

Contributed to retail sales/customer-service in busy period at Anglia Ruskin University on contract 05/08 – 07/08 St. John’s College Library, University of Cambridge, UK Data-entry Clerk

Researched alumni for biographical department; processed enquiries by phone and mail 11/06 – 07/07 Leonardo & Francis Press, UK

Writer/Editor and Marketing Agent

• B2B marketing to international institutions; proofread and edited publications 04/06 – 09/06 SRA/McGraw-Hill, USA

Freelance Writer

• Wrote children’s stories, published as part of an English curriculum in the USA 05/95-08/05 Novel Ideas, Inc., Canada

Writer/Editor and Translator

• Worked on a team and alone writing education curricula to strict deadlines for U.S. market

• Responsible for developing language-skill games/activities; translating from English into Spanish

• Edited for grammar, style, content, consistency, and formatting EDUCATION

University College Dublin, Ireland 09/12-02/14

MSc.: Computer Science (Conversion: for students with other backgrounds) [2:1 (honours)] Introduction to languages; databases; virtual environments; networking; hardware & software; cloud computing; information security

Cavendish College, London, UK 01/11-09/11

BTEC HNC Diploma: Creative Media Production (Computer Animation) [graduated with Merit] 2D & 3D animation; script-writing; histories; short films; editing; gaming environment & characters; fine art; stop-motion animation-intensive independent and group projects with leadership roles University of Victoria, Canada 09/90-05/97

Bachelor of Arts: Double Major: Classics, Hispanics [GPA 5.55] Language focus: Latin; Spanish; French (14th year of an Immersion Programme) Mt. Douglas Sr. Sec., Victoria, Canada 09/87-07/89

High-School Diploma: French Immersion

Honours History 12

LANGUAGES

English: mother-tongue (speaking/reading/writing)

French: advanced level (1 year in tech-support; 5 months in customer care)

Spanish: advanced level (speaking/reading/writing)

German: beginners level

ADDITIONAL QUALIFICATIONS

SKILLS

Writing: educational, fiction, non-fiction, technical; editing; proofreading; translation

Customer Service: empathetic, courteous and competent, with consistently high reviews

Computing: tech-support; data-entry; research; proficient in MS Office; fluent typing (52 wpm)

Computer Languages: (intro to) C; C++; HTML; Java; MySQL; PHP

Organisation: reliable; responsible; punctual; able to prioritise and multi-task IT SKILLS

Software: MS Office (2003/2007/2010); 3DS Max; Autodesk Maya; Adobe Flash; Adobe Photoshop; Adobe After Effects; Apple Final Cut Pro; Kurzweil 2000 (conversion software - print to audio)

Hardware: (disassembled and built desktop computers) motherboards; HDs; optical drives; CPUs and heat-sinks; floppy drives; peripherals (printers, scanners, etc.); cabling REFERENCES

Please, see reference letters.

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