Training and Communication Manager

Krisanne Guzniczak

***** *. ****** ***** ********, WI 53132 1-414-***-****

PROFESSIONAL Innovative thinker seeking a leadership position that leverages my project management and PROFILE communication strengths.

EXPERIENCE KOHL’S Department Stores Corporate Office 06/98 - present Staff, Product Manager – Kohl’s Technology (KT) 3/14 – present Manager all aspects of Stakeholder needs, to deliver system and process solutions. Develop, facilitate and deliver first rate training, communication & surveys to Merchants. Manage project timelines and deliverables, while problem solving in achieving goals. Lead cross-functional efforts and built partnerships across the organization. Coach peers in project planning. Project Manager – Merchandise Information Office (MIO) 11/11 – 3/14 Lead TradeStone system adoption for the Product Development division. Lead project timelines to develop and deploy system solutions. Managed communication, training & marketing plans. Influenced strategy & collaborated with Stakeholders achieve adoption goals; published monthly status. Partnered throughout all levels of the Organization. Compliance Manager – MIO 7/08 – 11/11

Lead & coached Compliance team to collaborate with Merchants in all facets of compliance: Ad Rotation, Establishing Original Price, Kohl's Pricing Rules & Advertising Guidelines, Advertising Integrity, Fair Market Value. Influenced team to develop & own team and business process improvements. Built strong partnerships across the organization at various levels including, MIO Centralized Pricing & Signing (CPS) Team, Merchants, Advertising, Stores, Office of Store Administration (OSA), Merchandise Presentation (MP), Corporate Governance, Legal & E- Commerce. Directed support for Legal support with: Weights & Measures Audit Verification Assistant Communication Manager – MIO 8/06 – 7/08

Developed & implemented communication strategy to streamline Stakeholder notices. Collaborated with internal Business Partners to develop clear and concise communication; approved all Merchant publications. Conducted needs analysis to determine & produce training

& marketing deliverables. Conducted lessons learned sessions for continuous improvement. Senior Coordinator - MIO 4/05 – 8/06

Subject Matter Expert (SME) for Signing/Pricing processes & systems. Enhanced process/ to improve efficiency and accuracy for end users. Defined, tested & trained all enhancements. Developed, trained & maintained Signing/Pricing Best Practices. Built partnerships with Merchants, Store Administration, Merchandise Presentation and IT. Coordinator - MIO 1/01 – 4/05

Developed, documented, audited & enforced Best Practices. Trained & supported Merchants on Signing & Pricing systems and enhancements. Designed screen layouts; liaison between Merchants & IT.

Pricing Integrity Coordinator – Office of Store Administration (OSA) 6/99 – 1/01 Managed Pricing Integrity Auditors and conducted performance reviews. Trained & coached Auditors in resolving store pricing and signing concerns. Liaison for Stores & Merchants to resolve concerns.

Training Coordinator Omaha, NE 2/99 – 5/99

Leader for training and customer service for all new store associates. Developed and organized training and audit system to requirements were met for each associate role. Liaison for Corporate, Store Management and associates.

Assistant Store Manager Southridge Mall – Greendale, WI 6/98 – 1/99 Leader for customer service and store sales. Enforced Company standards ethics and integrity for merchandising, customer service, signing, safety and loss prevention. Interviewed, hired, trained and motivated associates. Managed merchandising, department standards and best practices. Managed store open/ close procedures.

01/97-05/98 YOUNKERS Department Manager Southridge Mall – Greendale, WI Leader in customer service & store sales. Managed $2.5M home department & approximately 20 associates. Interviewed, trained & scheduled associates. Conducted monthly associate meetings and yearly reviews. Managed store open/close procedures. Krisanne Guzniczak

11431 W. Belmar Drive Franklin, WI 53132 1-414-***-**** 05/94-10/96 J.C. PENNEY Department Manager Regency Mall - Racine, WI Leader in customer service and department standards. Managed $1.6M Kids department & approximately 20 associates. Interviewed, trained & scheduled associates. Selected and merchandised goods. Achieved sales goals and controlled markdowns. EDUCATION University of Wisconsin, Whitewater 12/93 Bachelor in Business Administration

Leadership Minor

Major GPA 3.4

Minor GPA 4.0

University of Wisconsin, Milwaukee 2007

School of Continuing Education Certifications:

Business Writing Nuts & Bolts

Technical Writing that Improves Performance

Training Program Design & Development

Leadership & Team Building Conference

Emotional Intelligence Conference

Agile Training

SKILLS Google: Mail, Docs, Sheets & Forms, Microsoft: Word, Excel, PowerPoint, Publisher & Visio, Survey Monkey, Business Continuity

INTERESTS WYBC Board of Directors, Basketball Team Manager/ Parent Liaison, School Volunteer Violin and Walking

Contact this candidate