Sales/Customer Service Manager

Ron Sommers

*** ******* ****, **** ******, IL ***18

**********@*****.*** 630-***-****

Accounts and Financial Manager

Seasoned, goal-focused professional with extensive experience as a leader and client manager known for excellent relationship building and team motivation. Repeated success as a top company producer creating strong community and business partnerships. Expert businessperson able to forge strategic business plans and build consensus across multiple levels.

Adept in analyzing qualitative and quantitative data to create innovative solutions that address short and long term challenges or goals.

Core competencies include:

Client Relationship Management

Quality Assurance & Collections

Implementation of Business Policies

Strategic Planning and Execution

Recruiting & Training Staff

Progressive Business Development

Credit Regulatory Compliance

Negotiations & Consultations

Career Experience

Nicor Gas, Naperville, IL

Customer Care Specialist, 09/2011 – Present

Work closely with state agencies to improve and develop grow processing programs. Find solutions to unstructured issues and coordinate work requests with appropriate departments partnering with leadership to create a best-in-class customer experience.

Key Contributions:

Championed strategies for quality of customer service and product delivery, and coordinated with internal departments to troubleshoot outstanding account issues.

Manage 50-100 calls per day analyzing customer accounts and improving overall efficiency; establishing payment schedules for delinquent accounts, providing win-win outcomes.

Research, evaluate and coordinate information to handle product and service inquiries

Involved in community outreach events to help increase awareness of available company and state assistance programs.

Wells Fargo Home Mortgage, Vernon Hills, IL

Senior Loan Consultant, 2008 – 09/2011

Forged key business development relationships including soliciting, negotiating, underwriting, and coordinating closing of complex, consumer, residential, commercial and business loans in compliance with lending and company policies. As a mortgage loan expert, worked to establish key relationships between company and external clients.

Key Contributions:

Developed client base that generated more than $3 million within months of joining the company.

Consistently established, maintained, and enhanced extensive list of client relationships while collaborating with specialists to offer unique solutions for a holistic client experience.

H&R Block Mortgage Corporation, Rosemont, IL

Sales Manager/Team Leader, 2002 – 2007

Senior Loan Officer, 2000 – 2002

Successfully guided short- and long-term proposals for sales growth emphasizing productive, customer-focused relationships for 10 sales associates. Identified growth opportunities and created strategies for product merchandising improvement, adapting sales tactics to build brand recognition and build clientele.

Key Contributions:

Recognized by executive leadership for excellent results, and included as a member of “Circle of Excellence” as well as selected as “Best of Block” employee.

Exceeded company goals and named #1 team in the region in sales.

Created initiatives for training seminars, sales contests, offsite team building events and company outings.

Nations Credit Corporation, Hoffman Estates, IL

Branch Sales Manager, 1998 – 2000

Oversaw business operations and instructed key staff in standard operating procedures critical to maintaining business viability and company reputation. Determined and implemented priorities with senior management; monitored systems and teams to ensure efficient and effective client services.

Key Contribution:

Managed staff that generated loan origination of $1+ million per month.

Maintained strong staff productivity that met and exceeded goals as well as formally trained associated on techniques for collections of delinquent accounts and cross-sell opportunities.

Household International Corporation, Elmhurst, IL

Collections Unit Manager, 1996 – 1998

Sr. Recovery Specialist, 1991 - 1996

Managed 11 finance and office professionals to develop and implement strategies to prevent client bankruptcy while monitoring action and workflow on secured and unsecured accounts.

Key Contribution:

Awarded “Employee of the Month” five consecutive times for outstanding performance.

Presented with Distinguished Business Award from DuPage Citizen’s Council for coordinating 100 staff in the Meals on Wheels program for DuPage County senior citizens.

Professional Development

Seminars

Model Sales Call-Workshop CMSI Program Introduction Leading in Transition Training

Managing Personal Growth

Franklin Time Management Franklin’s Effective Listening Skills

Household International Leadership Business classes

Jeff Blackmans “Keys to Success”

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