Shelley R. Walbert

acwne6@r.postjobfree.com

Round Rock, Tx

512-***-****

Summary:

15+ years of experience as Customer Service Representative with various firm

Experienced in taking meeting minutes at Chamber of Commerce monthly meetings

Recording and translation of meeting minutes for filing with the state of Texas

Coordinate catered golf events, anniversaries, receptions, weddings

Education:

Lone Star College, Conroe, Texas 2012

Degree Pending Graduation Bachelors in Veterinary Medicine 2018

Austin Community college, Austin, Texas 2007-2010

Office Knowledge:

Avaya Software

Word processing software, Internet software, email software, Image editing software

Mail merge for marketing department

Microsoft Word, Excel, Outlook, Office

Office equipment i.e.: personal computer, 10 key by touch, 10,000kspm, Accounts receivable software

Professional Experience:

Volt Workforce Solutions: Telus International, Austin TX

03/2016-05/2016

Google Project Fi Call Center Agent

Inbound call center supporting Google customers

Probing questions enabling accurate deciphering of user needs

One call resolution

Avaya software, Internet software

Research and documentation

Decision making on several platforms

Ability to empathize with user to better understand issues

Routing escalated calls to appropriate department while accurately documenting everything said to or from user for each call

Baby Acapulco Mexican Cantina, Austin TX 06/2015-01/2016

Customer Service Representative

Guest’s best friend, communications liaison

Server Full Time, Aloha POS system Trainer

Z’ Tejas Grill Avery Ranch at Parmer Ln Austin, TX 08/2014-06/2015

Customer Service Representative

Server,

Guest’s best friend, communications liaison

Bennigan’s The Woodlands, TX 09/2013-04/2014

Customer Service Representative

Grand Opening Server, full time

Guest’s best friend, communications liaison

TGI Fridays the Woodlands, TX 04/2013-01/2014

Customer Service Representative

Server, full time

Guest’s best friend, communications liaison

Aramark Sports Entertainment, Inc. Suite Runner Houston, TX 07/2012-02/2013

Customer Service Representative

Guest’s best friend, communications liaison

Seasonal gig at Reliant Stadium for NFL team The Texans, all home games

Promark Telemarketing,, spring, TX 08/2011-02/2012

Outbound Sales Agent

Outbound Call Center, Auto-dialer outbound

Customer Service Representative

Liddiard Management, Austin TX 12/2006-08/2007

Administrative Assistant / Communications Liaison,

Experienced in taking meeting minutes at Chamber of Commerce monthly meetings

Recording and translation of meeting minutes for filing with the state of Texas

Customer Service Representative

Phone reception, 6 lines

Microsoft Office Suite: PowerPoint, Excel, Outlook, Publisher

Water wood Resort, 01/2004-01/2005

Dining Room Supervisor, Events Coordinator / Sales marketing team

Sales and Marketing Team

Wedding Sales and Events

5 star hospitality in a managerial customer service role

Coordinate catered golf events, anniversaries, receptions, weddings

Attend and participate in manager meetings each week

Clubhouse buyer (foods, beverages, alcohol)

Track and maintain food costs and labor costs Daily, weekly and monthly inventory

Customer Service Representative

Balcones Country Club, Austin, TX 08/2001-01/2004

Clubhouse Manager,

Scheduling of Grill employees, beverage cart, and tournament events

5 star hospitality in a managerial customer service role

Coordinate catered golf events

Hiring manager, Attend and participate in manager meetings each week

Clubhouse buyer (foods, beverages, alcohol)

Track and maintain food costs and labor costs Daily, weekly and monthly inventory

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