Customer Support Specialist / Salesperson/ Communications Liason /Ret
Resume:
Shelley R. Walbert
*********@*****.***
Round Rock, Tx
Summary:
15+ years of experience as Customer Service Representative with various firm
Experienced in taking meeting minutes at Chamber of Commerce monthly meetings
Recording and translation of meeting minutes for filing with the state of Texas
Coordinate catered golf events, anniversaries, receptions, weddings
Education:
Lone Star College, Conroe, Texas 2012
Degree Pending Graduation Bachelors in Veterinary Medicine 2018
Austin Community college, Austin, Texas 2007-2010
Office Knowledge:
Avaya Software
Word processing software, Internet software, email software, Image editing software
Mail merge for marketing department
Microsoft Word, Excel, Outlook, Office
Office equipment i.e.: personal computer, 10 key by touch, 10,000kspm, Accounts receivable software
Professional Experience:
Volt Workforce Solutions: Telus International, Austin TX
03/2016-05/2016
Google Project Fi Call Center Agent
Inbound call center supporting Google customers
Probing questions enabling accurate deciphering of user needs
One call resolution
Avaya software, Internet software
Research and documentation
Decision making on several platforms
Ability to empathize with user to better understand issues
Routing escalated calls to appropriate department while accurately documenting everything said to or from user for each call
Baby Acapulco Mexican Cantina, Austin TX 06/2015-01/2016
Customer Service Representative
Guest’s best friend, communications liaison
Server Full Time, Aloha POS system Trainer
Z’ Tejas Grill Avery Ranch at Parmer Ln Austin, TX 08/2014-06/2015
Customer Service Representative
Server,
Guest’s best friend, communications liaison
Bennigan’s The Woodlands, TX 09/2013-04/2014
Customer Service Representative
Grand Opening Server, full time
Guest’s best friend, communications liaison
TGI Fridays the Woodlands, TX 04/2013-01/2014
Customer Service Representative
Server, full time
Guest’s best friend, communications liaison
Aramark Sports Entertainment, Inc. Suite Runner Houston, TX 07/2012-02/2013
Customer Service Representative
Guest’s best friend, communications liaison
Seasonal gig at Reliant Stadium for NFL team The Texans, all home games
Promark Telemarketing,, spring, TX 08/2011-02/2012
Outbound Sales Agent
Outbound Call Center, Auto-dialer outbound
Customer Service Representative
Liddiard Management, Austin TX 12/2006-08/2007
Administrative Assistant / Communications Liaison,
Experienced in taking meeting minutes at Chamber of Commerce monthly meetings
Recording and translation of meeting minutes for filing with the state of Texas
Customer Service Representative
Phone reception, 6 lines
Microsoft Office Suite: PowerPoint, Excel, Outlook, Publisher
Water wood Resort, 01/2004-01/2005
Dining Room Supervisor, Events Coordinator / Sales marketing team
Sales and Marketing Team
Wedding Sales and Events
5 star hospitality in a managerial customer service role
Coordinate catered golf events, anniversaries, receptions, weddings
Attend and participate in manager meetings each week
Clubhouse buyer (foods, beverages, alcohol)
Track and maintain food costs and labor costs Daily, weekly and monthly inventory
Customer Service Representative
Balcones Country Club, Austin, TX 08/2001-01/2004
Clubhouse Manager,
Scheduling of Grill employees, beverage cart, and tournament events
5 star hospitality in a managerial customer service role
Coordinate catered golf events
Hiring manager, Attend and participate in manager meetings each week
Clubhouse buyer (foods, beverages, alcohol)
Track and maintain food costs and labor costs Daily, weekly and monthly inventory
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