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Customer Service Systems

Location:
Toronto, ON, Canada
Posted:
September 17, 2016

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Resume:

Hardeep Singh Sekhon

acwne0@r.postjobfree.com

647-***-****

Summary

A third year Truck and Coach Mechanic Apprentice currently looking to acquire required skill sets outlined by the Ontario College of Trades, to successfully complete technician license. Seeking a challenging opportunity to utilize my training as an apprentice and customer service professional to build a career and advance growth in the service industry.

Core Competencies

Drive Trains

Brake Systems

Electrical Systems

Fuel Systems

Engine Systems

Fluid Power Systems

Air Condition Systems

Trade Practices

Electronic Mgt. and Emission

Professional History

Penske Truck Rentals January 4th 2016 to present

Truck and Coach Apprentice

Detecting and diagnosing operating problems

Working with engines, transmissions, brakes, ignition, axles, fuel systems, engine management systems, suspension systems, electrical systems, emission control systems

Adjusting and repairing engines, transmissions, clutches, rear ends, brakes, drive shafts, axles and other assemblies

Using various diagnostic equipment to diagnose and isolate faults

Reading and interpreting owner/operator/manufacturer operating manuals and service specifications

Kenworth Trucking Services March 2014 to January 4th 2016

Truck and Coach Apprentice

•Communicate courteously with customers as a front line employee in regards to mechanical issues and inquires pertaining to their trucks

•Responsible for the safe and efficient operation of vehicles in the yard to assist with detecting/ diagnosing issues

•Working under the direction of a licensed Coach Technician to acquire knowledge and skills of all truck systems and detecting/diagnosing practices

•Maintenance, trouble shooting, and repair of all truck systems used in our product line

•Interpret work orders and technical manuals on paper and in PC based formats

•Write and type service reports based on the inspections and completion of services

•Utilize department chain of command (service writer, service manager, lead hand, foreman) when managing job duties and solving problems

•Work shift according to the needs of the business (mornings, afternoons, nights)

Bob’s Mobile Truck and Trailer Repair July 2013 – December 2013

Mechanic Assistant

Assisted customer’s with questions, concerns or issues regarding mechanical issues

Detected and diagnosed operating problems with assistance from shop Foreman

Detailed Trucks once service checks/repairs is completed

Adjusted and repaired engines, transmissions, clutches, rear ends, brakes, drive shafts, axles and other assemblies

Using various diagnostic equipment to diagnose and isolate faults

Reading and interpreting owner/operator/manufacturer operating manuals and service specifications

Worked in compliance with shop safety policies and procedures

Leon’s Furniture Ltd. March 2012- August 2013

Warehouse Associate/Trainer

Demonstrated proper and courteous behavior towards customers in the performance of duties such as assisting with delivery and pick ups of merchandise

Attended internal training programs (CHAT) to gain better knowledge of customer practices

Operated lifting devices including forklifts and Crown/Raymond lift trucks

Managed workload by prioritizing and researching to ensure distribution deadlines are met

Participated in meetings, reviews and internal training to provide exceptional customer service to a diverse population

Conducted daily performance tracking to monitor compliance with safety procedures and provide feedback to management

Picked and placed merchandise in warehouse bin, delivery docks or store transfers

Worked in compliance with company safety policies and procedures

Education and Professional Training

Centennial College, Toronto August 2012 – May 2013

Truck and Coach Technician

Thompson Terminals February 2013

Truck and Coach Co-op Student

(Centennial College)

City of Toronto December 2012

Truck and Coach Co-op Student (Centennial College)

Woburn Collegiate Institute September 2003-June 2007

Ontario Secondary School Diploma

REFERENCES AVAIABLE UPON REQUEST



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