Customer Service Systems
Resume:
Hardeep Singh Sekhon
*********@*****.***
Summary
A third year Truck and Coach Mechanic Apprentice currently looking to acquire required skill sets outlined by the Ontario College of Trades, to successfully complete technician license. Seeking a challenging opportunity to utilize my training as an apprentice and customer service professional to build a career and advance growth in the service industry.
Core Competencies
Drive Trains
Brake Systems
Electrical Systems
Fuel Systems
Engine Systems
Fluid Power Systems
Air Condition Systems
Trade Practices
Electronic Mgt. and Emission
Professional History
Penske Truck Rentals January 4th 2016 to present
Truck and Coach Apprentice
Detecting and diagnosing operating problems
Working with engines, transmissions, brakes, ignition, axles, fuel systems, engine management systems, suspension systems, electrical systems, emission control systems
Adjusting and repairing engines, transmissions, clutches, rear ends, brakes, drive shafts, axles and other assemblies
Using various diagnostic equipment to diagnose and isolate faults
Reading and interpreting owner/operator/manufacturer operating manuals and service specifications
Kenworth Trucking Services March 2014 to January 4th 2016
Truck and Coach Apprentice
•Communicate courteously with customers as a front line employee in regards to mechanical issues and inquires pertaining to their trucks
•Responsible for the safe and efficient operation of vehicles in the yard to assist with detecting/ diagnosing issues
•Working under the direction of a licensed Coach Technician to acquire knowledge and skills of all truck systems and detecting/diagnosing practices
•Maintenance, trouble shooting, and repair of all truck systems used in our product line
•Interpret work orders and technical manuals on paper and in PC based formats
•Write and type service reports based on the inspections and completion of services
•Utilize department chain of command (service writer, service manager, lead hand, foreman) when managing job duties and solving problems
•Work shift according to the needs of the business (mornings, afternoons, nights)
Bob’s Mobile Truck and Trailer Repair July 2013 – December 2013
Mechanic Assistant
Assisted customer’s with questions, concerns or issues regarding mechanical issues
Detected and diagnosed operating problems with assistance from shop Foreman
Detailed Trucks once service checks/repairs is completed
Adjusted and repaired engines, transmissions, clutches, rear ends, brakes, drive shafts, axles and other assemblies
Using various diagnostic equipment to diagnose and isolate faults
Reading and interpreting owner/operator/manufacturer operating manuals and service specifications
Worked in compliance with shop safety policies and procedures
Leon’s Furniture Ltd. March 2012- August 2013
Warehouse Associate/Trainer
Demonstrated proper and courteous behavior towards customers in the performance of duties such as assisting with delivery and pick ups of merchandise
Attended internal training programs (CHAT) to gain better knowledge of customer practices
Operated lifting devices including forklifts and Crown/Raymond lift trucks
Managed workload by prioritizing and researching to ensure distribution deadlines are met
Participated in meetings, reviews and internal training to provide exceptional customer service to a diverse population
Conducted daily performance tracking to monitor compliance with safety procedures and provide feedback to management
Picked and placed merchandise in warehouse bin, delivery docks or store transfers
Worked in compliance with company safety policies and procedures
Education and Professional Training
Centennial College, Toronto August 2012 – May 2013
Truck and Coach Technician
Thompson Terminals February 2013
Truck and Coach Co-op Student
(Centennial College)
City of Toronto December 2012
Truck and Coach Co-op Student (Centennial College)
Woburn Collegiate Institute September 2003-June 2007
Ontario Secondary School Diploma
REFERENCES AVAIABLE UPON REQUEST
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