Management Medical

DR RAHA

G-*/***, Sector **, Rohini Dial: 098********

Delhi- 110089 E-mail: ***********@*******.***

OBJECTIVE:

To work as a Health expert with specialization in Quality Management System so as to use my knowledge and expertise in developing and improving processes and systems.

QUALIFICATIONS:

PROFESSIONAL:

MBA in Health Care Administration from Faculty of Management Sciences, Delhi (2013).

Master’s in Health Care from Health Service Management Centre, University of Birmingham, Birmingham, United Kingdom (2004).

Post Graduate Diploma in Hospital Administration from YMCA School of Business, Delhi (2001)

M.B.B.S. from University of Delhi (1997).

EDUCATIONAL:

X and XII from Cambridge School, Sriniwaspuri, Delhi.

Recipient of BPCL Scholarship for a period of five years.

PROFESSIONAL TRAINING:

Trained as a Assessor by NABH, QCI, New Delhi

Trained in Clinical Audit by NABH,QCI, New Delhi

Trained in Legal Compliance by NABH, QCI, New Delhi

Trained in Medical Safety Guidelines by NABH, QCI, New Delhi

Trained in Medication of Medication and Patient Safety by NABH, QCI, New Delhi

Trained in Continuous Quality Improvement tools by NABH,QCI, New Delhi

Trained in Hospital Disaster Management by NABH, QCI, New Delhi

Trained as a Trainer in “Communication Skills in Healthcare” in 1st National Workshop on Communication Skills endorsed by NABH.

Trained as an Internal auditor by ACHSI, Australia

Trained as a Lead Assessor in ISO 9001:2008, QCI

Trained as Internal Assessor in ISO 9001:2000 from IIQM, Jaipur.

Trained as Internal Assessor in ISO 15189:2007 from IIQM, Jaipur

Undertook hands on in-house training workshops and problem solving exercises on smooth operations of health systems with managers of National Health Services, UK while pursuing my Masters at University of Birmingham, U.K.

Undertook a five-week Internship in Jaipur Golden Hospital, Delhi while pursuing my Diploma in Hospital Administration.

Undertook one-year Internship in G.T.B. Hospital Delhi while completing my M.B.B.S degree

PROJECTS UNDERTAKEN:

NABH Accreditation of MHRC, Ajmer

Business Process re-engineering of MHRC(300-bedded), Ajmer.

Business Process re-engineering & ISO Accreditation of RGCI(250-bedded), Delhi

Quality Indicator Program for Manipal Group Hospitals, Bangalore

ISO and NABH Accreditation of Manipal Hospital(650-bedded), Bangalore

Commissioning of MHRC, Ajmer a 150-bedded hospital at Ajmer, Rajasthan

Business Process re-engineering of Sai Hospital (100-bedded), Moradabad.

Management of Intensive Care Areas at Jaipur Golden Hospital, a 250-bedded hospital at Delhi.

Developing a strategy for quality improvement at ESI Hospital, Basaidarapur, a 600- bedded hospital at Delhi.

Preamble

15 years of experience in Hospital Operations & Quality Accreditation in hospital groups at various levels with an in-depth knowledge about the different aspects of hospital operations & Quality activities along with a rich experience of working with hospital management information system. A consistently good academic achievement has inculcated a sense of taking up challenges in any given circumstances.

Work Experience:

Organization : Cygnus JK Hindu Hospital, Sonepat

Designation : Unit Head

Duration : Feb 2016 to June 2016

As Unit Head, heading a 100-bed units, leading efficiently a strong team of 100+ staff,10 consultants to achieve benchmarks.

Organization : Mittal Hospital and Research Centre, Ajmer

Designation : Quality Head

Duration : July 2011 to Oct 2015.

As Head Quality, headed a 300-bed unit, leading efficiently a strong team of 500 staff, 70 consultants and managed situations and customers - both internal and external.

Achievements :

1.Process re-engineering of the entire hospital operations. Streamlined existing processes and implemented new ones to make the operations in MHRC smoother and more efficient.

2.Handling consultants on a day to day basis and aligning them to NABH and Hospital operations

3.NABH Accreditation.

Organization : A P Hospital Consultants Pvt. Ltd

Designation : Consultant

Duration : February 2010 to June 2011.

As a consultant assisted the Director in implementing ongoing projects

.

Organization : Rajiv Gandhi Cancer Hospital and Research Centre, Delhi

Designation : Medical Superintendent

Duration : January 2009 to January 2010.

As Medical Superintendent, headed a 230-bed unit, leading efficiently a strong team of 500 staff, 30 consultants and managed situations and customers - both internal and external. Took up additional responsibility of Head – HR during the absence of Head-HR.

Achievements :

1.ISO Accreditation of the hospital.

2.NABH Accreditation of the hospital.

3.Process re-engineering of the hospital whereby aligning all the staff and consultants to the management ideology.

4.Empowered the subordinates to achieve goals, put procedures for facilitation of effective team functioning, have created a culture where staff will stretch themselves.

Organization : Manipal Hospital, Bangalore

Designation : Manager Clinical Quality & Process

Duration : October 2007 to December 2008

As the Quality Management Representative and Accreditation Co-ordinator of Manipal Hospital (650 bedded multispecialty Hospital) was looking after the accreditation of all hospitals of Manipal Group and preparing them for ISO and NABH Accreditation besides streamlining the operations and the administrative functions of the hospital by assisting the Medical Director & COO in the day to day operations of the hospital. As part of process re-engineering re-designed existing processes to improve the patient flow of the hospital.

Achievements :

1.ISO Accreditation of the hospital.

2.NABH Accreditation of the hospital.

3.Quality Indicator Program for the entire Manipal group.

4.Implementation of Hospital Management Information System for Manipal Hospital, Bangalore

Organization : Sir Ganga Ram Hospital, New Delhi

Designation : Deputy Medical Superintendent

Duration : February 2007 to October 2007

Ensure smooth functioning of the Intensive Care Units and the High Dependency Units besides assisting the Chairman Quality in the quality accreditation activities of the hospital and implementation of the HMIS under the stewardship of Medical Director in the hospital.

Achievements :

1.Preparation of the Safety Manual for NABH Accreditation.

2.Handling the operations of all ICU’s, HDU’s.

3.NABH Pre-assessment of the Hospital under the stewardship of the Medical Director.

Organization : Mittal Hospital & Research Centre, Ajmer

Designation : Acting (Deputy) Medical Superintendent

Duration : September 2005 to February 2007.

Worked in the hospital project till the commissioning of the facilities and conducted feasibility study, including infrastructure, equipment planning and procurement, manpower planning, and development of operational protocols and policies. My profile was to develop, implement, co-ordinate, establish and evaluate management systems so as to render smooth operations besides adding up new services for the hospital.

Achievements :

1.Conducted feasibility study, coordinated negotiations with prospective partners, keeping a track and resolving issues related to civil construction, electrical work, air conditioning work, PHE work, telephone and computer networking, flooring furniture and fixtures, interior plan etc. suited to the needs of a hospital, played a key role in furniture, equipment and manpower planning, planning and procurement of medicines, consumables, stationary, linen and all other items needed for a hospital and finally, evolving systems for the functioning of the hospital and streamlining and regularizing operational modalities.

2.Successful commissioning of the hospital and ensuring smooth operations of the hospital.

3.Handling consultants, resident doctors and all Heads of Departments on a day to day basis

Organization : Maharaja Agrasen Hospital, West Punjabi Bagh, Delhi

Designation : Assistant Medical Superintendent

Duration : November 2004 to March 2005.

Handling day to day operations ensuring smooth patient flow in OPD and Inpatient areas, admissions, liaison with stakeholders of the organization.

Achievements:

In addition to systematizing and ensuring smooth functioning of the departments, the frontline personnel were guided to handle crisis situation and patient grievances effectively.

Organization : Sri Sai Hospital, Moradabad

Designation : Assistant Medical Superintendent

Duration : September 2002 to September 2003.

My job was to look after the overall functioning of the hospital including patient care and administration. All the respective departmental heads of the hospital reported to me. I was reporting to the Managing Director and was responsible for providing proper patient care services, arranging continuous medical education, liaising with consultants and the management board, maintaining the proper decorum and code of conduct of the staff in the hospital, establish corporate empanelment, maintain human resource development, develop marketing strategies according to the priorities of the hospital, and exercise purchasing and inventory control.

Achievements :

1.Negotiating with the suppliers of high value consumable and consignment items, the prices have been brought down by thereby increasing the margin for the hospital.

2.By putting a control on and monitoring the purchase decisions including the consumption of consumables, disposables and pilferage of stationeries the operational cost was brought down substantially.

Organization : Sagar Hospital, Shadahra, Delhi

Designation : Medical Officer

Duration : From January 2000 to November 2001.

My job was primarily to provide patient care to all patients in the hospital besides attending OPD and emergency patients. I would additionally look after the proper functioning of the hospital under supervision of the Director.

Organization : G.T.B. Hospital, Shadahra, Delhi

Designation : Medical Officer

Duration : From April 1999 to December 1999.

My job was primarily to look after the proper functioning of the casualty between 09:00 to 16:00 hrs. Besides this my role was to look after the proper functioning of the hospital under supervision of the Chief Medical Officer after 16:00 hrs and on holidays in absence of the Medical Superintendent.

SKILL SETS:

PROFESSIONAL SKILLS:

Self management.

Strategic flexibility.

Strategic planning.

Leadership.

Motivation and management of staff.

Staff selection and Recruitment.

Communication.

Conflict management.

Administration.

Clinical Governance.

Quality management.

Information Systems Management.

COMPUTER SKILLS:

MS Office, Windows.

CO-CURRICULAR ACTIVITIES:

Participated in The College of American Pathologists Laboratory Accreditation Program

Participated in Performance Management: Evidence Based Healthcare Management organized by CII, Institute of Quality.

Participated in FICCI HEAL 2009; Future of Healthcare: Integration, Inclusion & Quality

Participated in Technopak Healthcare Leadership Forum: Accessible Healthcare- A Reality Check.

Participated in Service Management Workshop on Competing through Service by Dr Christopher Lovelock.

Participated in program of Business Communication Skills organized by British Council.

EXTRA-CURRICULAR ACTIVITIES:

Member of International Society of Quality in Health Care.

Member of American Society of Quality

NABH Assessor

CGHS and ECHS Assessor

STRENGTH:

Strong communication skills

Very good computer skills

Analytical

Team player

Willingness to learn and adapt to changing situations / environment

Fast learner

Good writing skills and coordination skills.

PERSONAL DETAILS:

Date of Birth: 23.05.72

Languages known: English, Hindi, Bengali, Punjabi.

Nationality: Indian.

Marital status: Married.

REFERENCES:

Dr Nagendra Swamy,

President & Chairman Quality,

Manipal Health Enterprises,

Bengaluru,

Mob:098********

Dr D.P. Saraswat

CEO,

Jaipur Golden Hospital,

Rohini, New Delhi

Mob: 095********

E-mail: **********@*****.***

DECLARATION:

I hereby declare that the foregoing information is true and complete to the best of my knowledge.

(DR RAHA)

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