Service Manager
Resume:
Janeth Kamala
Hyattsville, MD 20785
*********@*****.***
Objective
I am seeking a challenging position that utilizes my knowledge, skills and experience and that I can acquire new knowledge and experience from. I can work with minimal supervision alone or as a part of a team.
Accomplishments
I was able to work with my co-workers very well as a team.
I started a wellness program, not just for the residents, but for staff too.
My reports were prompt and accurate.
I am a member of the American Association of Service Coordinators.
I have requested for grants from the Montgomery County Council for Heavy chore services for the residents working at Inwood House
WORK EXPERIENCE
Marketing Coordinator
Tabron and Associates Financial Services–Largo, MD
April 2016 to Current
Responsibilities
Prepare for seminars for the presenter
Make and follow-up appointments
Tracking and data base keeping
Administrative duties, filing, mailings, making calls
Preparing reports
Sales Agent
Protocall Communications – Laurel, MD
November 2015 to March 2016
Responsibilities
Make calls to small businesses selling Constellation as an authorized supplier for any deregulated utility market
Insurance Agent
American Income Life – Manassas VA
August 2015 to October 2015
Responsibilities
Sold life insurance to families.
Senior Resident Services Coordinator
Inwood House Development Corporation - SilverSpring, MD
March 2003 to July 2015
Responsibilities
Oversee all Resident Services staff, resident services volunteers and student interns
Provide assistance to community agencies involved in delivering services to the residents.
Assist in provision of a social and physical environment which responds to the psychological, social and physical needs of the residents
Assist residents in planning appropriate and functional lifestyles, including employment, social and recreational activities, medical/dental attention, and contacts with family and friends
Assist residents in obtaining services available in the community by making appropriate referrals to various local, state and federal programs, such as transportation, financial assistance, counseling, health programs, and other essential services. Act as an advocate for residents in obtaining and maintaining needed services
Work with residents, families, support services, on-site staff, other Resident Services Coordinators, and the manager to develop, coordinate and implement programs/services which might be provided at Inwood House, including but not limited to, education programs, health screening, social/recreational opportunities, safety/security programs, arts and crafts, skills development, library, entertainment and other special events
Serve as a liaison with community agencies and organizations that may offer services to, or receive services from Inwood House and its residents.
Coordinate and chair team meetings with residents and community service providers to problem solve with issues concerning independent living
Assess and assist residents in their adjustment to independent living, particularly during critical periods (crisis intervention) when support and assistance are essential
Develop and maintain continuing positive professional relationships with residents, service providers associated with the residents and families of the residents.
Follow up reported security log incidents within 48 hours
Documentation of service logs online
Develop resource materials for use by staff and residents
Conduct building tours during regularly scheduled hours
Serve as part of a team including administrative staff and front desk staff to ensure the safety of all tenants in the building
Demonstrate complete familiarity of emergency procedures for the ongoing safety of residents in the building
Implement immediate emergency procedures for the tenants and/or property and provide crisis intervention when on duty and when called upon during off duty hours by the appropriate staff member
Host festive events by planning, preparing, cooking and cleaning up after the activities
Perform regular or project – related duties on weekends, holidays, inclement weather days and on other scheduled or non-scheduled days as needed and directed by the manager to ensure the safety of the tenants, the maintenance of the building and /or the smooth operation of the housing project
Counselor
Private – Potomac, MD
August 2008 to June present
Responsibilities
Community integration with an adult with disabilities
Counselor
Lt. JP Kennedy Institute - Silver Spring, MD
January 2002 to November 2007
Responsibilities
After care with adults with disabilities
Community integration
Teaching independent living skills
Residential Counselor
Community Multi- Services - Washington, DC
January 2002 to December 2003
Responsibilities
Assisted 6 children under the age of 11 with mental challenges living in one home coping with their daily activities
Coordinated their recreation and therapeutic activities, saw to all their needs for comfortable daily living and worked with their individual plans to reach an attained goal of independence
Cashier
Marvelous Market - Washington, DC
October 2001 to December 2001
Responsibilities
Assisted customers in finding what they needed, answering questions and explaining what they needed to know in order to make a perfect choice,
stocked the store,
recorded inventory
worked the register
Project Coordinator
Kagera Zone Aids Control Project - Mwanza -Tanzania
February 1997 to July 2001
Responsibilities
Co-ordinated and supervised 12 employees working on Home Based care activities for HIV/AIDS victims and their families,
preparation and supervision of IEC (Information, Education and Communication) activities for various communities,
complied reports of activities and presented them to the board,
planned the budget according to activities and number of people served and communities visited,
advocated for employees under my supervision.
Clinical Officer
The Evangelical Lutheran Church, Mwanza Health Care Center - Mwanza, Tanzania
January 1993 to September 1997
Responsibilities
Diagnosis of patients' health problems,
prescription of medications at health care level,
preparation of analytical reports to be used in evaluation of services,
preparation and presentation of monthly reports to the Church Counsel,
preparation of budgets,
purchase of drugs,
stock taking and store keeping,
supervision and scheduling of nurses,
referral of cases that needed more intensive treatments and investigations
Records Clerk
Department of Water - Mwanza, Tanzania - November 1990 to December 1991
Responsibilities
Recorded the amount of water from the river, depth and inches of rain
EDUCATION
BA in Human services
Sengerema - Tanzania
1994 to 1997
Medical Assisting Certificate
Baltimore, MD
1989-1990
Diploma in High School
Ruiru High School - Ruiru, Kenya
1988 to 1989
Certificate in Secondary School
Arap Moi Girls' Secondary School - Kakamega, Kenya
1984 to 1987
AWARDS
Chemistry Exhibit
March 1987
1st position in a chemistry exhibit, represented Arap Moi Girls' Secondary school in the Kakamega District Science Competition
Prep Captain
September 1989
Outstanding performance of student supervision and control
Exemplary Direct Support Professional Award
April 2005
Certificate of Appreciation and Outstanding Service and Support for individuals with disabilities
Certificate of Appreciation
May 2005
In recognition of Outstanding Service and Support
Certificate of Appreciation
May 2006
In recognition of Outstanding Service and Support from CHI Centers, Inc.
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