ALBERT OLIVER

**** ********** ***** ( The Colony, Texas 75056

214-***-**** ( acwnbw@r.postjobfree.com

DIRECTOR / SENIOR MANAGER

Versatile and dynamic IT program management professional with 20+ years of

experience in security monitoring, project coordination, system

implementation, and new office launch. Well-versed in installations,

upgrades, migrations, configuration, integration, and maintenance.

Knowledgeable resource with collaborative leadership approach, ensuring

team understanding of auditing expectations, policy & procedure adherence,

and regulatory compliance. Adept at achieving goals in high-pressure,

deadline-driven environments.

Demonstrated success in:

. Driving utmost data security through customization and ongoing testing to

isolate and manage issues.

. Synergizing IT operations with global corporate vision while maintaining

a business-minded approach.

. Empowering top performance across all project life cycle phases, from

requirements gathering and execution to Go-Live and post-delivery

support.

Fluent in 3 languages and available for worldwide relocation & business

travel.

Multi-Million Dollar Budget Control ( IT Project Management ( System

Standardization

Upgrades ( Regulatory Compliance ( Data Migrations & Management ( Security

System Monitoring

Due Diligence ( Hardware/Software Asset Management ( Risk Mitigation (

Strategic Planning ( Audits

Leadership ( Problem Solving ( Relationship Building ( Performance

Improvement ( Communication

PROFESSIONAL EXPERIENCE

CITI GROUP ( Irving, Texas ( 2006-Present

Industry-leading multinational financial institution with 400K+ employees

across 163 countries.

Global Information Security Program Manager (Vice President) ( 2009-Present

Direct high-profile Corporate Security Program with $4M capital budget,

including data scanning for Data at Rest, Data in Motion, and Data at end-

user level. Implemented Symantec DLP product across 3 separate

environments. Represented company at industry security focus groups,

including presenting findings.

Program Management:

. Expertly managed assets and resources by surveying department needs,

maintaining accurate inventory and configuration records, and ordering

global hardware equipment and required licenses.

. Drove return on investment (ROI) by complying with guidelines and

expectations, aligning processes with financial goals, and driving

revenue through ongoing commitment to efficiency and performance.

Security Monitoring:

. Ensured OCC Data Security (PCI/PII) compliance by monitoring and

analyzing system processes, pinpointing areas of potential issues, and

creating effective security solutions prior to escalation.

. Facilitated accurate and complete capture and reporting for all PCI data

throughout global corporation by developing policies, techniques, and

standardized procedures.

. Successfully completed 3 internal audits through detailed, intensive, and

ongoing preparation.

Senior Global Project Manager (Vice President) ( 2006-2008

Multifaceted role overseeing assigned initiatives within Global Program

Office as portfolio, program, and project manager for wide-scope security

package implementation. Steered processes from installation and

implementation to business-as-usual and finally, through to product

maintenance.

Project Management:

. Achieved success on 12-month globalization and standardization projects

and strategic efforts to revamp company approach to release management

within ITIL Management discipline.

. Finalized all projects and gained exemplary reputation for follow-through

and superior job completion by analyzing any potential obstacles,

determining optimal strategic plans, and serving as pivotal resource.

ALBERT OLIVER ( Page 2 214-***-**** ( acwnbw@r.postjobfree.com

CITI GROUP, Senior Global Project Manager (Vice President), continued:

Selected Achievements:

. Empowered 2 regions to attain exceptional ISO 20000 certification

outcomes through ongoing monitoring, analysis, and support in redirecting

processes.

. Delivered truly global solutions by identifying people ideally suited to

specific tasks, forging success pathways, building/maintaining strong

social network, and communicating across time zones and cultures.

. Earned numerous Annual Performance bonuses, Corporate Awards, and

industry recognition.

ADDITIONAL PROFESSIONAL EXPERIENCE

Senior Project Manager, CAPITAL ONE AUTO FINANCE

. Provided support on loan origination with focus on avoiding/resolving

Sarbanes-Oxley compliance issues.

. Spearheaded multi-technology development and implementation projects.

Senior Project Manager, NORTHROP GRUMMAN

. Deployed COTS P-Synch password/identity management function for 120K

users across 8 sectors.

. Established program office, headed concurrent projects, and integrated

operations with corporate goals.

Portfolio Manager, NOKIA MOBILE PHONES

. Launched SAP-based Manufacturing Operations Logistics & Supply division

office, leading 25 staff.

. Handled global SAP upgrade, designed PMO "Boot Camp", and reduced project

delivery time by 22%.

CAREER NOTE: Additional roles include Project Manager and Project Developer

positions with Alliance Data Systems, Cendant Travel Services, and The

Sabre Group, as well as companywide operations as Founder & Owner of Aware

Consulting International. Details on request.

EDUCATION

Master of Science in Information Technology & Capacity Management

London School of Economics, London, United Kingdom

Bachelor of Science in Information Technology

United Kingdom Imperial College, London, United Kingdom

ADDITIONAL PROFESSIONAL DEVELOPMENT

Certified Member of Project Management Institute

Certified Project Management Instructor

Certified ITIL & R3

TECHNICAL SKILLS

Microsoft Office ( IBM Mainframe ( IBM Midrange ( Client Server ( Windows (

Linux ( UNIX

LANGUAGE SKILLS

English (Native) ( French (Fluent) ( Arabic (Fluent)

ALBERT OLIVER

8112 Strathmill Drive ( The Colony, Texas 75056

214-***-**** ( acwnbw@r.postjobfree.com

Dear Sir / Dear Madam:

Please consider my qualifications for your open position as [JOB TITLE].

With over 20 years of IT leadership experience within high-accountability

global business settings, I have directed cross-functional teams of and

coordinated multi-million dollar budgets. Thriving in the ever-changing IT

landscape, I have driven positive change using the latest technologies to

conceive, launch, and implement processes that achieve company goals.

Projects I have coordinated include large-scale audits, global policy &

procedure standardization, extensive system upgrades, and large-scale new

software security installations, all while ensuring uninterrupted business

workflow and managing end-user technical support. Having an exemplary

record serving as a top performing contributor and leader across all stages

of project lifecycles, I am confident my self-motivated approach and strong

technology acumen can make me an asset to your team.

My roles have ranged from Director of IT Operations to Director of Sales &

Marketing, in which I have managed numerous simultaneous projects within

time, budget, and quality expectations. Throughout my career, I have

spearheaded significant performance improvements, enhanced operational

efficiencies, and major system optimizations. Some highlights from my

career include:

. Ensuring OCC Data Security (PCI/PII) compliance by monitoring and

analyzing system processes, pinpointing areas of potential issues, and

creating effective security solutions prior to escalation.

. Achieving success on 12-month globalization and standardization projects

and strategic efforts to revamp company approach to release management

within ITIL Management discipline.

. Expertly managing assets and resources by surveying department needs,

maintaining accurate inventory and configuration records, and ordering

global hardware equipment and required licenses.

. Delivering truly global solutions by identifying people ideally suited to

specific tasks, forging success pathways, building/maintaining strong

social network, and communicating across time zones and cultures.

A more detailed presentation of my professional background can be found in

the enclosed resume. I have included my contact information and I would

welcome the opportunity to discuss my qualifications with you. Thank you

for your consideration, and I look forward to your response.

Sincerely,

Albert Oliver

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