Customer Service Manager

FUNKE ADEDUNMOLA

** **** ******, *****, ***** Ibeshe, Ikorodu, Lagos.

***************@*****.***

070********, 080********, 080********

OBJECTICES:

To obtain a challenging position where my knowledge, skills, abilities and experience to be used to bring quality in organization activities.

CAPACITIES/SKILLS:

Supervision Ability

Design, Conceptual and Human Skills

Analytical Mind

Good Team Player

Computer Literacy

Good Human Relation

WORKING EXPERIENCE

DAPFUNK GLOBAL INVESTMENT NIG. LIMITED SEPT. 2008 – TILL DATE

Position: Customer Service Manager

Responsibilities:

i.Develop business for the company

ii.Procure materials and select a reliable vendor for the company

iii.Negotiate with the vendor on behalf of the organization

iv.Attending to queries raised by customers

v.Attending to challenges report by other officers and proffer solutions to them all.

vi.Having good relation with client on behalf of the company.

GOLD LAKES NIG. LIMITED FEB. 2006 – SEPT. 2008

Position: Business Development Manager

Responsibilities:

i.Getting business for company

ii.Attending to queries raised by customers

iii.Member of mega marketing strategy crew.

iv.Having regular discussion with the company client

VICTORY FOOD AND LIFE INTERNATIONAL LIMITED, FESTAC TOWN 2004 – 2005

Position: Administration Officer

Responsibilities:

i.Ensuring proper delivery of goods to customers.

ii.Coordinating department activities

iii.Attending queries raised by customers.

iv.Strict observance of company policies on staff welfare.

v.Having regular discussion with Admin Manager on staff welfare and other strategic issues.

vi.Assist in recruiting and employment exercises when need arises.

SCHOOL ATTENDED WITH DATES

University of Abuja 1998 – 2004

Olodi Apapa Secondary School, Apapa Lagos 1992 – 1998

A.U.D Primary School, Erio Ekiti, Ekiti State 1982 – 1988

CERTIFICATE OBTAINED WITH DATES:

Sociology (B.Sc) 2004

West African Examination Council (WAEC) 1998

First School Leaving Certificate (FSLC) 1988

TRAINING AND CERTIFICATE

Tele-Marketing Diploma (Houston Texas, USA) May 2015

Certified Customer Service and Tele-sales professional

INTEREST

Reading, Listening to Music and Travelling.

BIO-DATA:

State of Origin: Ekiti State

Nationality: Nigerian

Gender: Female

Religion: Christianity

Language Spoken: Yoruba, English

REFEREES

Available upon request.

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