Manager Office Staff
Resume:
Patricia G. McDonald
Fayetteville, NC 28311
Cell Phone Number: 910-***-****
Email: *******@*****.***
EXPERIENCE SUMMARY:
Process 500K in payroll weekly
Scheduling patients in Meditech, EMR, Clinicient, EMD’S and Gateway (PrimeSuite)
Answering multi line calls.
Verify Tricare and other insurances.
Assist with all processes related to the operational systems of cost effective utilization of available staff assigned to Patient Care Services.
Maintain MS Excel, MS Access and Kronos data bases.
Creates and coordinates schedules for all areas.
Collects daily staffing data and inputs into staffing reconciliation data base and alerts manager of trends.
Managed payroll process for all inpatient, medical imagining, and cardio units.
Pulled reports from Meditech for input to Excel spreadsheets.
Supervisor of other front office staff
EXPERIENCE:
July 2014 – July 2016, 40 Hours a Week
Professional Rehabilitation Services, Front Office Lead
38 Business Center Drive
Pawleys Island, SC 29585
Supervisor: Susan Regina 843-***-****
Check patients in/out and schedule follow up appointments
Collect payments
Answer phone calls
Verified Insurances
Supervisor of other Front Office Staff
March 2014 – June 2014, 70 Hours a Week
PMI/Thompson Consulting, Payroll Manager
Myrtle Beach, SC 29579
Supervisor: Ryan Kelley 321-***-****
Process 500K in payroll weekly
Review applications for eligibility for employment
Process new hire applications
Interview potential employees
Review W4 and direct deposit forms
Complete I9
Other clerical duties as required
November 2013 – March 2014, 40 Hours a Week
Carolina OB GYN, Check Out
4017 Hwy 17
Murrells Inlet, SC 29576
Supervisor: Crystal 843-***-****
Check patients out and schedule follow up appointments
Collect payments
Answer phone calls
February 2012 – November 2013, 40 Hours a Week
Fayetteville Pain Center, Check Out
2153 Valleygate Drive Suite 102, Fayetteville, NC 28304
Supervisor: Heidi Eske 910-***-****
Check patients out and schedule follow up and surgery appointment
Verified Tricare authorize
Billed patients
Answer phone calls
April 2005 - July 2011, 40 Hours or more/Week
Betsy Johnson Regional Hospital, Clinical Staffing Coordinator
800 Tilgham Drive, Dunn, NC 28335
Supervisor: Lisa Patterson 910-***-****
Accountable for inter-divisional cooperation to provide staff and leadership with appropriate workload management and staffing data.
Managed float pool schedule.
Worked with Supervisor and Managers to assure proper staffing levels and skill mix.
Tracked attendance for all staff in PCS.
Managed payroll process for all inpatient units.
Collects all trade slips and PTO requests with the authority level to accept or decline based on predefined parameters.
Coordinated with the managers of education and units to schedule required educational opportunities through Health Stream.
Worked with HR to track FMLA usage and reports variances to manager.
Coordinates and assist with trends of employee call outs with employee health to track and trend infectious diseases.
Projects day to day and future staffing needs to assure adequate staffing levels.
Member of the Service Excellence Advisor, SEA which holds classes for employees to update them on changes in policies and to get feedback from them.
Trained new employees on Kronos and Meditech.
Answer phone lines. Assign passwords for employees.
Set up employee’s profiles in Kronos.
Part of the ICS Command team, during a disaster I would call in staff, make arrangements for daycare, pet care, food, and a place to sleep if needed.
Order office supplies
Medical Secretary
Administrative Assistant
.
February 2004 to July 2004
Fayetteville Heart Center, Appointment Scheduler
3649 Cape Center Drive, Fayetteville, NC 28304
Supervisor: Mrs. Patel 910-***-****
Answer phone lines
Schedule and confirm appointments
File hospital records
Enter new patients into the computer
August 2002- February 2004
Cape Fear Valley Medical Center, Unit Secretary
1638 Owen Drive, Fayetteville, NC 28304
Supervisor: No longer there 910-***-****
Enter Doctor’s order into computer
Answer call bells and phone lines
Order supplies for the unit
FORMAL EDUCATION:
Fayetteville Community Technical College, Medical Office Management and Coding
Fayetteville, NC 2002-2002 2 months
Pine Forest High School, Academic Studies, Fayetteville, NC 1985 Graduate
CERTIFICATES:
CPT and ICD -9 Medical Coding
Medical Office Management
References:
Patsy Matthews, RN
Betsy Johnson Regional Hospital
800 Tilgham Drive
Dunn, NC 28335
Shirley Pierce, LPN
Betsy Johnson Regional Hospital
800 Tilgham Drive
Dunn, NC 28335
Heather Hinson, Department Assistant
Betsy Johnson Regional Hospital
800 Tilgham Drive
Dunn, NC 28335
Contact this candidate