Manager Customer Service

BUD SCISCIO

**** ******* ***** **** 916-***-****

Rocklin, California 95765 cell 916-***-****

**********@*********.***

CAREER SUMMARY

An accomplished Manager with experience in all phases of plant management including: manufacturing, facilities, inventory control, and customer service. Demonstrated ability to develop leadership skills within the operational arena, including supervisory team development. Ability to operate in a continuous improvement and LEAN Manufacturing environment.

PROFESSIONAL EXPERIENCE

Sunoptics – Skylight Manufacturer 2013-2016

Division of Acuity Brands Lighting Company

Manufacturer of custom skylight and daylighting systems for commercial and residential market.

Customer Care Manager

Provide direction and leadership for a staff of three Customer Care Specialists.

Manage all aspects of customer service from specifying though quoting, order entry and post sales.

Directly manage several key national accounts providing all service aspects as well as weekly reports detailing order activity and on-time shipment performance.

Maintain department metrics including order accuracy and RFQ response time and backlog status.

Employ continuous improvement tools in pursuit of root cause counter measures and waste reduction.

AAR Corporation, Wood Dale, Il 2007-2013

AAR Aerostructures & Interiors, McClellan, CA 2012 - 2013

Manufacturer of interior and exterior composite components for the commercial aircraft industry.

Facilities and Environmental Health and Safety Manager

Responsible for maintenance and repair of facilities and equipment, including personal computers, production fixtures and machines. Managed equipment preventative maintenance program. Also served as facility Environmental Health and Safety Officer, responsible for OSHA and Environmental compliance, Hazardous Materials and Safety Training and Emergency Response.

Established Safety Action Team and implemented monthly inspections with action plans and follow-up.

Created first responder team for medical emergencies.

Served as point of contact for external agency safety and environmental compliance audits.

Developed equipment preventative maintenance program.

Designed and constructed quality test lab for composite material validation.

AAR Mobility Systems, McClellan, Ca. 2007 -- 2012

A DOD supplier of Integrated Shelter products for the US Military with annual sales volume of $24 million.

Operations/Quality Manager

Responsible for all facets of Military Shelter design and manufacturing processes to include prototype development, first article production and acceptance, production unit assembly to satisfy customer schedule, quality processes and delivery to Customer.

Review Government contract and statement of work for specifications relevant to the design plan.

Provide direction to Engineering staff to meet product design requirements.

Key leader and resource in securing and retaining ISO 9001-2008 Certification.

Initiated LEAN Manufacturing approach by providing organization with formal training and goal setting.

Implemented Continuous Improvement culture by forming teams to focus on critical processes.

Improved On-Time delivery from 58% in 2011 to 83% in 2012 through application of continuous improvement program.

Utilized Lean 6S guidelines to drive improvement in plant layout, appearance and safety.

Successfully managed production ramp-up of two product lines which resulted in seamless transition for our customer and increased sales volume for Sacramento division.

Harris & Bruno International, Roseville, CA 2003 – 2007

Production Manager

Responsible for manufacturing, assembly and shipment of $18 million in annual volume to printing press suppliers and end users worldwide. Provide direction and resources to operational groups including Purchasing, Planning, Manufacturing, Assembly, Shipping/Receiving and Facilities Maintenance.

The Michael’s Company, Sacramento, California 2002 - 2003

Production Manager

Responsible for a 200 employee residential wood furniture manufacturing operation.

Herman Miller Inc., Rocklin, California 1995 - 2002

Fortune 500 manufacturer of office furniture systems for business and healthcare environments.

Director of Production Operations and Customer Care (1998 – 2002)

Production Manager (1996 – 1998)

Manufacturing Engineering Manager (1995 – 1996)

Responsible for on-time production and delivery for a $90 million west coast office furniture market. Overall responsibility for implementing “Lean” manufacturing principals and continuous improvement efforts for HMI west coast operation using Six Sigma methodologies.

Herman Miller, Inc. Dayton, New Jersey 1987 - 1995

Production Manager (1992 – 1995)

Production Supervisor (1987 – 1992)

Managed production operation, which included product assembly, facility maintenance, safety and environmental compliance.

EDUCATION

Training workshops include: Honor Graduate US Army Electronic Technology, Kaizen, 6S and Process Mapping. Previously certified in CPR/First Aid/AED and Hazardous Waste Operations and Emergency Response Standard (HAZWOPER). Various management and staff development learning exercises.

COMPUTER APPLICATIONS EXPERIENCE

Oracle, Microsoft Office Suite including Word, Visio, Excel, PowerPoint, MS Project.

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