Technical Support Active Directory

Michael F. Phillips

718-***-**** ****************.***@*****.*** linkedin.com/in/MPhillips2010

Profile

Motivated Systems Administrator with experience working onsite with clients to facilitate project implementations, support, and user training.

16 years of technical experience managing server infrastructures and data-center operations across multiple platforms (Windows, Linux).

Extensive experience with LAN installation, network configuration, connectivity, network security, Internet and software/hardware configuration.

Superior project management experience with the ability to manage internal IT staff and multiple projects simultaneously on time and within budget.

Technical Profile

Operating Systems: Windows Server OS, Windows OS, Mac OS X, VMWare, Ubuntu, Esxi

Networking: Active Directory, TCP/IP, DNS, DHCP, VOIP, PBX

Applications: Microsoft Office, Adobe Acrobat, Adobe Photoshop, ServiceDesk Plus, iSupport

Support Tools: Mobile Device Management, Microsoft System Center, Citrix XenApp, Exchange 2010, Citrix Desktop Director, Exchange Management Console, TeamViewer, VNC, Norton Ghost, FOG (open source imaging solution), Symantec Endpoint Protection, McAfee Epolicy Orchestrator, McAfee Epolicy Encryption, Sophos Enterprise Console, Veritas Backup (LTO / Storage), CA Arcserve, Avaya Site Administration, Avaya Communication Manager, Cisco Unity Connection Administration, Cisco Unified CM Administration, TruCrypt Encryption Software, Windows Server Update Services (WSUS), Alert Logic, Spiceworks, Mimecast

Hardware: iOS Devices, Android Devices, Servers, Desktops, Laptops

Professional Experience

Contracting with TEKsystems at ACR Electronics, Fort Lauderdale, FL March 2016 - Present

Technical Support Specialist

Manage day-to-day operations of desktops and laptops by monitoring system performance, configuration, maintenance and repair.

Provide desk side support for manufacturing company to ensure customer satisfaction, by responding to requests for technical assistance in person via phone and remotely for Windows XP, 7 OS laptops and desktops.

Accurately log all user issues and request in ServiceDesk ticketing system.

Install and deploy user’s computers, hardware and associated software necessary for operations throughout the organization.

Creating user accounts; including user rights, security and adding groups via Active Directory.

Documenting and upgrading hardware and software systems according to company guidelines.

Upgraded McAfee Epolicy Orchestrator Server version as well as endpoint agents and antivirus version patches for all endpoints.

Frommer Lawrence and Haug, LLP, New York, NY July 2015 – November 2015

Senior Systems Specialist

Provide desk side support for fast pace law firm to ensure customer satisfaction, in the resolution of customer problems and inquires.

Responsible for add, delete, and modification to user accounts in Active Directory as well Exchange

Manage windows deployment and computer refresh using Configuration Manager

Responsible for Windows patching and updating applications in Citrix VDI Environment

Beta tested and manage proof of concept for MDM solutions (Airwatch, Go!Enterprise, Maas 360)

Manage, maintain, and troubleshoot Citrix environment for remote staff

Manage day-to-day operations of servers by monitoring system performance, configuration, maintenance and repair.

Consolidated Data Services, an Omnicon Group Inc. Company, New York, NY Oct 2012 – July 2015 Senior Systems Administrator/Team Lead (Promoted) (Apr 2013 July2015)

Manage day-to-day operations of servers by monitoring system performance, configuration, maintenance and repair.

Ensure that records of system downtime and equipment inventory are properly maintained.

Applies revisions to host system firmware and software when necessary.

Establish, maintain and manage users Windows accounts. Installs, modifies and maintains systems and utility software on server computer systems.

Manage corporate Data Center access, also responsible for corporate system setups, installs and removals within shared Data Center.

Provide SOX compliance quarterly testing and auditing.

Manage, maintain, and troubleshoot Citrix environment for hosted financial systems.

Provides leadership in planning and implementation of projects for computer operations and enterprise systems administration.

Responsible for security incident handling, training needs, and general questions and concerns from users.

Manage the data center and computer host systems including hardware, software and equipment such as HVAC, UPS (uninterrupted power system) and fire protection system.

Data Center Technician (Promoted) (Oct 2012 – Apr 2013)

Administered and assisted in the management of the day-to-day operations of the Data Center, performing maintenance and administration of all servers, switches, routers, LTO Tape library, and all other equipment pertaining to the client needs.

Performed remote assistance when requested by clients and or infrastructure team. This included performing power cycling of equipment, cable inspections, swapping failed components, testing copper and fiber cables.

Installed/upgraded/replaced/removed servers and networking equipment.

Conducted routine walkthroughs of local facility, correcting both appearance and functional imperfections

Performed inventory maintenance for information management support.

Monitor, correct, and report observed infractions of security and operations policies and procedures.

Porter Novelli, an Omnicon Group Inc. Company, Atlanta, GA Dec 08 – Oct 2012

Technical Support Specialist

Performed on-site and remote analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommended and implemented corrective solutions, including off-site repair for remote users as needed.

Installed, configured, tested, maintained, monitored, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.

Administered and managed the day-to-day operations of the Atlanta and Fort Lauderdale offices, performing maintenance and administration of all servers, switches, routers and all other equipment pertaining to local office infrastructure.

Conducted workstation setups and software/hardware installations and upgrades within company guidelines while providing software, hardware, and networking support to end users for all company standards.

Monitored and maintained appropriate anti-virus and patch management systems as determined by Corporate IT to mitigate potential disruptions to business continuity.

Provided recommendations for equipment/software purchases and upgrades, including user workstations & peripherals, printers, AV equipment, phone equipment, and network services such as file servers, backup solutions, switches and hubs.

Tracked all assets using corporate database making sure all equipment information was kept accurate and up-to-date. Conducted new employee training. Maintained information packet/user manuals.

Pomeroy IT Solutions, Atlanta, GA 2005 – 2008

Team Lead/Desktop Support Technician/Installation Technician

Affiliations

Information Systems Security Association (ISSA)

Certifications

CompTia A+ 2000, MCSE 2012 Training – In Progress, Skillsoft Training in Progress

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